Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Adahinali Avelar

Laredo

Summary


Experienced with office administration and clerical tasks. Utilizes organizational skills to manage daily operations effectively. Knowledge of customer service and data entry ensures smooth and efficient workflow.

Overview

8
8
years of professional experience

Work History

Data Entry

Daniel B Hastings
06.2022 - Current
  • Provided exceptional customer service when addressing concerns or inquiries from both internal team members as well as external clients.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.

Customer Service Representative

Concentrix
01.2021 - 05.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Back Porch Mail Center
07.2019 - 11.2020
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Customer Service Cashier

Sweet Loring
03.2017 - 07.2019
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Education

High School Diploma -

Cigarroa High School
Laredo, TX
05-2019

Skills

  • Bilingual
  • Customer service
  • Data entry
  • Conflict resolution
  • Microsoft outlook
  • Staff training
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking
  • Dependable and responsible
  • Excellent communication

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Data Entry

Daniel B Hastings
06.2022 - Current

Customer Service Representative

Concentrix
01.2021 - 05.2022

Customer Service Representative

Back Porch Mail Center
07.2019 - 11.2020

Customer Service Cashier

Sweet Loring
03.2017 - 07.2019

High School Diploma -

Cigarroa High School

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Adahinali Avelar