Charly Daniel
LINDEN,NJ
Summary
Dynamic business professional skilled in streamlining operations and enhancing customer service. Proven track record in leading teams, managing data accuracy, and implementing process improvements to boost efficiency and satisfaction. Bilingual in English and Haitian Creole, fostering clear communication in diverse environments.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Data Entry
Comfort fit
Roselle, NJ
02.2026 - Current
- Processed orders, entered data, and provided customer support for Orthodox business
- Maintained accurate records while processing daily customer orders in fast-paced environment
- Performed administrative tasks such as data entry, filing paperwork.
- Provided administrative support such as scheduling, filing, data entry.
- Performed data entry of financial transactions into internal systems.
Shuttled
Avis Budget Group
Newark, NJ
05.2025 - 02.2026
- Coordinated shuttle services based on customer reservations, optimizing schedules to meet customer needs.
- Provided exceptional customer service by assisting with luggage and enhancing overall travel experience.
- Ensured safe and timely transportation for customers between airport terminals and rental facilities, contributing to a smooth travel experience.
Lead Ramp agent
Air Canada
Newark Liberty International Airport, NJ
07.2024 - 03.2025
- Led ramp operations for multiple flights per shift, prioritizing safety, efficiency, and on-time performance
- Identified workflow delays and implemented solutions to uphold on-time performance
- Acted as primary contact for escalations, staffing issues, and operational disruptions that facilitated smooth operations
- Trained and supported new employees on ramp procedures and safety protocols to enhance team readiness
- Operated ground service equipment while maintaining a safety-first environment
Lead Ramp Agent
United
Newark international airport
05.2023 - 12.2023
- Trained and supported new employees on ramp procedures and safety protocols
- Identified and addressed workflow delays to maintain on-time performance
- Operated ground service equipment while maintaining a safety-first environment
- Led ramp operations for multiple flights per shift, prioritizing safety, efficiency, and on-time performance
- Acted as point of contact for escalations, staffing issues, and operational disruptions
Team Lead
United Airlines
Elizabeth, NJ
05.2022 - 10.2023
- Supervised ramp agents to ensure safe, timely, and efficient aircraft ground operations, including loading, unloading, marshaling, and aircraft pushback.
- Trained new hires and provided ongoing coaching and performance feedback to support individual growth and team success.
- Led daily safety briefings and provided hands-on training to new team members in ground handling procedures and equipment operation.
- Maintained clear, professional communication under pressure using radios and hand signals to direct team operations safely.
- Resolved operational challenges on the fly while fostering teamwork, discipline, and accountability among ramp crew members.
Fulfillment Specialist
Amazon
Avenel, NJ
03.2021 - 05.2022
- Oversaw inventory and safety regulations.
- Led warehouse associates and maintained shipments.
- Implemented process improvements.
Host
Chili's
Jersey Garden Mall
03.2019 - 05.2020
- Acted as the first point of contact for guests, setting the tone for service and hospitality
- Balanced guest satisfaction with operational needs during high-traffic periods
- Managed waitlist communication via concise updates and estimated times, maintaining guest engagement and achieving steadier turnout during busy periods.
- Mentored new hosts with live shadowing and feedback cycles, boosting confidence and ensuring consistent greeting standards under pressure.
Education
Associate - Business
Union County College
Cranford, NJ01-2026
Skills
- Attention to detail
- Organizational skills
- Team Management
- Microsoft Word
- Customer support
- Clerical experience
- Operational Strategy
- Microsoft Excel
- Analytical Thinking
- Customer service
- Analysis skills
- Bilingual
- Conflict management
- Phone etiquette
- Strategic Planning
- Risk Assessment
- Project coordination
- Microsoft Outlook
- Data entry
- Microsoft Office
- Microsoft Powerpoint
- Safety Management
- Time management
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
- Medical office assistant, The Medical Office Certification equips individuals with the essential skills needed to efficiently manage medical offices. This certification covers areas such as medical terminology, office procedures, healthcare laws and ethics, patient interaction, billing and coding, and electronic health records management.
Languages
Haitian Creole - Fluent, English - Fluent, Bilingual
Timeline
Data Entry
Comfort fit
02.2026 - Current
Shuttled
Avis Budget Group
05.2025 - 02.2026
Lead Ramp agent
Air Canada
07.2024 - 03.2025
Lead Ramp Agent
United
05.2023 - 12.2023
Team Lead
United Airlines
05.2022 - 10.2023
Fulfillment Specialist
Amazon
03.2021 - 05.2022
Host
Chili's
03.2019 - 05.2020
Associate - Business
Union County College