A'Daia Brown
Saint Paul,MN
Summary
Customer Service Specialist who has excellent organization and communication skills to increase customer satisfaction and company profits.
Passionate educator with background in tutoring across various subjects including mathematics, science, and language arts. Skilled in creating engaging and personalized learning experiences to meet individual student needs. Demonstrated ability to improve academic performance through innovative teaching strategies and positive reinforcement. Enhanced student confidence and fostered love for learning in previous roles.
Motivated and efficient professional specializing in cleaning and maintenance. Customer satisfaction-oriented and knowledgeable of highly specialized cleaning operations. Flexible and accustomed to wide range of cleaning products and methods, including environmentally-friendly solvents and polishes.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
11
11
years of professional experience
Work History
Math and Reading Tutor
Carver Elementary School
Maplewood, MN
02.2024 - 01.2025
- Assisted in developing a library of books tailored towards each student's interests and abilities.
- Integrated technology into tutoring sessions to enhance learning experiences.
- Analyzed effectiveness of tutoring program and implemented appropriate teaching methods to help students succeed.
- Monitored progress of each student's development in reading proficiency through assessments and evaluations.
- Provided one-on-one tutoring sessions to help students develop their reading fluency, accuracy, rate, expression and intonation.
- Aided students in computer laboratories and other out-of-classroom academic environments.
- Used technology in tutoring sessions to diversify and enhance learning.
- Guided students in the development of critical thinking and problem-solving skills.
- Maintained accurate records of attendance and progress reports.
Housekeeper
Twin cities home health care
Saint Paul, USA
03.2020 - 03.2024
- Maintaining levels of cleanliness in work areas
- Maintaining an attractive and comfortable home in an environment consistent with regulations and established policies and procedures
- General cleaning, floor care, washing, sanitizing, polishing furniture/fixtures, waste removal, stocking supplies, cleaning windows, collecting laundry from resident rooms and designated areas, sorting, labeling, washing, drying and distributing linens, and resident personal clothing per assigned schedule, ironing articles as required, inspecting laundry and linen, informing supervisor of replacement needs for communication with residents/families, and other duties as assigned
- Ensure that housekeeping and laundry supplies are replenished in work areas
- Ensure that equipment, tools, and supplies are cleaned and properly stored at the end of each shift
Medicare Customer Service Representative
UCARE
Minneapolis, USA
10.2018 - 10.2020
- Updated databases with new and modified customer data.
- Evaluated existing processes and procedures for effectiveness and efficiency improvements.
- Monitored changes in regulations affecting Medicare services provided.
- Answered incoming calls from Medicare beneficiaries, providing them with information regarding their benefits.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Surpassed sales goals through implementation of successful marketing strategies.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Collaborated with various departments within the organization to resolve customer issues quickly and efficiently.
- Promoted available products and services to customers during service, account management and order calls.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Softlines Associate
Target
Roseville, USA
10.2016 - 03.2017
- Answered customers' questions regarding products and services in a professional manner.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Placed special orders or called other stores to find desired items.
- Described merchandise and explained use, operation and care.
- Inspected incoming shipments for damages or defects before stocking shelves.
- Conducted regular physical inventories of merchandise in order to maintain accurate records of stock levels.
- Stocked shelves with new merchandise according to planograms provided by corporate office.
- Regularly communicated with supervisors regarding progress on assigned tasks or projects.
- Organized store by returning merchandise to proper areas and restocked displays.
Server
Denny's
Maplewood, USA
12.2016 - 02.2017
- Busting down tables, serving drinks and taking payments
- Cleaned tables and chairs to prepare dining area for next customers.
- Explained menu items, describing ingredients and cooking methods upon request.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Monitored dining room for cleanliness and proper set-up at all times.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Set up tables in between patrons to reduce wait times.
- Checked food before serving it to customers.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Presented menus and answered questions regarding items.
- Provided excellent customer service to ensure satisfaction.
Cashier
McDonalds
Maplewood, USA
03.2014 - 01.2016
Education
Bartender - Bartending
MN SCHOOL OF BARTENDING
Saint Paul, MN05.2021
High school or equivalent -
White Bear Lake High School
White Bear Lake, MN06.2016
Skills
- CUSTOMER SERVICE
- INCREASE
- RECEPTIONIST
- RETAIL SALES
- Retail sales
- Communication skills
- Organizational skills
- Phone etiquette
- Data entry
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Time management
- Microsoft Outlook
- Records management
- Individualized learning
- Strong comprehension
- Collaborative mindset
- Fluency development
- Patience and empathy
- Dusting
- Safe cleaning with chemicals
- Deep cleaning
- Restroom detailing
- Cleaning techniques
- Cleaning and organizing
- Basic maintenance
- Quality assurance
- Excellent oral and written communication
- Safety protocols
- Housekeeping
- Customer service
Additional Information
Over a year of experience in customer service, Effective team building and problem-solving skills, Friendly and values interacting with a diverse customer base, Complete attention to details and accuracy while meeting goals and deadlines, Cooperative team member with the ability to work well independently
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Math and Reading Tutor
Carver Elementary School
02.2024 - 01.2025
Housekeeper
Twin cities home health care
03.2020 - 03.2024
Medicare Customer Service Representative
UCARE
10.2018 - 10.2020
Server
Denny's
12.2016 - 02.2017
Softlines Associate
Target
10.2016 - 03.2017
Cashier
McDonalds
03.2014 - 01.2016
Bartender - Bartending
MN SCHOOL OF BARTENDING
High school or equivalent -
White Bear Lake High School