Sonam Kyitsang
Diamond Nails And Spa
Madison,WI
1
Language
1
Certification
4
years of professional experience
Dependable early career professional with experience in salon services, front-desk operations, and client communication. Skilled in scheduling appointments, processing payments, and handling customer concerns with professionalism. Focused on supporting efficient daily operations and positive client experiences.
Work History
Math and Reading Tutor
4 Months- Monitored student accuracy and corrected errors to reinforce independent problem-solving habits.
- Reviewed completed assignments promptly, providing feedback aligned with center learning standards.
- Supported students during one-to-one sessions, adapting explanations to different learning needs.
- Assigned new assignments in the center and for home to take back.
- Worked with K-12 grade students on reading and math comprehension.
Junior Assistant Manager
2 Years 4 Months- Coordinated daily front-desk operations, scheduling appointments by email, phone calls, and in person, and maintaining smooth client flow.
- Processed payments accurately, balanced the cash drawer, and handled point-of-sale transactions.
- Trained new team members on service procedures, scheduling systems, and guest communication.
- Assisted with opening and closing duties, ensuring readiness for daily business operations.
- Developed strong customer relationships through attentive service and effective communication.
- Coordinated daily front-desk operations, scheduling appointments and maintaining smooth client flow.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Manicurist and Pedicurist
5 Months- Delivered manicure and pedicure services, including cuticle care, shaping, polish application, and nail treatments.
- Consulted with clients to assess nail condition and recommend suitable service options.
- Resolved service concerns professionally to support client satisfaction and repeat business.
- Maintained a clean and sanitary work environment, ensuring the health and safety of clients.
- Sanitized tools and workstations to maintain client safety and salon hygiene standards.
Education
High School Diploma
No Degree - Nursing
Skills
Customer relationship management
Appointment scheduling
Cash handling
Time management
Nail art techniques
Workstation sanitation
Problem-solving skills
Customer service
Certification
- Nail License - 2026
Languages
English
Native or Bilingual
Timeline
Manicurist and Pedicurist
Diamond Nails And Spa
05.2026 - CurrentRead More
Junior Assistant Manager
Diamond Nails And Spa
06.2024 - CurrentRead More
Math and Reading Tutor
Kumon Math and Reading Tutoring Center
10.2022 - 02.2023Read More
Middleton High School
High School Diploma
Read More
Madison Area Technical College
No Degree from Nursing
Read More