Adaija Kyles
Detroit,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
ITSDAISYCLEANLLC
Adaija Kyles
Detroit , MI
02.2019 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Delivered services to customer locations within specific timeframes.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Adhered to social distancing protocols and wore mask or face shield.
- Prepared variety of different written communications, reports and documents.
- Maintained excellent attendance record, consistently arriving to work on time.
Michigan Science Center
Detroit Zoo
Detroit , MI
09.2017 - 02.2019
- Applied loss functions and variance explanation techniques to compare performance metrics.
- Compiled, cleaned and manipulated data for proper handling.
- Modeled predictions with feature selection algorithms.
- Improved data collection methods by designing surveys, polls and other instruments.
- Implemented randomized sampling techniques for optimized surveys.
- Conducted research, gathered information from multiple sources and presented results.
- Led projects and analyzed data to identify opportunities for improvement.
IHOP
Trinity Restaurant
Dearborn Heights, MI
05.2015 - 08.2017
- Taught groups of couples waltz, tango and rumba.
- Managed supply inventory and maintained facility equipment in good working order.
- Offered one-on-one instruction to students by appointment.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Actively participated in ongoing customer service programs.
- Prepared for and executed new menu implementations.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Reconciled cash and credit card transactions to maintain accurate records.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Great Lakes Coffee Beanery
Metro Hospitals And Heart Institute
Detroit , MI
02.2012 - 05.2015
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Promoted additional items with beverages, increasing store sales.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Cleaned counters, machines, utensils and seating areas daily.
- Prioritized drink requests while managing interruptions.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Updated specials board display to boost sales.
Education
Business - Communication Business
Garden City High School
Garden City, MI 09.2011 - 05.2015
Associate Of Technology - Computer Engineering Technology
Detroit @Work
Detroit Mi 07.2022 - Current
Skills
Organization and Time Management
undefinedTimeline
Associate Of Technology - Computer Engineering Technology
Detroit @Work
07.2022 - Current
ITSDAISYCLEANLLC
Adaija Kyles
02.2019 - Current
Michigan Science Center
Detroit Zoo
09.2017 - 02.2019
IHOP
Trinity Restaurant
05.2015 - 08.2017
Great Lakes Coffee Beanery
Metro Hospitals And Heart Institute
02.2012 - 05.2015
Business - Communication Business
Garden City High School
09.2011 - 05.2015
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