Adair Salee
Cincinnati,OH
Summary
Customer-focused professional with experience delivering exceptional service and building positive relationships. Strong communicator and problem-solver with a proven ability to resolve issues efficiently and empathetically. Dependable, adaptable, and team oriented, with a commitment to customer satisfaction and achieving organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Wayfair
Remote
01.2026 - 06.2026
- Assisted customers with inquiries, resolving issues efficiently, and ensuring satisfaction.
- Utilized CRM software to track interactions and manage customer accounts effectively.
- Provided support in processing orders, ensuring timely fulfillment and accuracy.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Educated customers on product features, enhancing understanding and engagement.
- Trained new employees on customer service best practices and company policies.
Receptionist
Westglow Resort and Spa
Blowing Rock, NC
08.2025 - 01.2026
- Managed appointment scheduling, confirmations, cancellations, and client check-ins using booking software.
- Assisted with billing inquiries, providing clear explanations and resolving discrepancies effectively.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Increased guest retention by maintaining a welcoming and organized reception area.
Front Desk Receptionist
Rhodes Motor Lodge
Boone, NC
12.2023 - 12.2024
- Managed guest check-ins and check-outs efficiently, ensuring seamless front desk operations.
- Assisted guests with inquiries, providing information about hotel amenities and local attractions.
- Maintained accurate reservation system, updating bookings and processing cancellations promptly.
- Handled incoming phone calls, directing inquiries to appropriate departments and taking messages as needed.
- Processed payments and managed billing inquiries, ensuring accuracy in financial transactions.
Education
GED -
Caldwell Community College
Boone, NC02-2024
Skills
- CRM Databases
- Account Management
- Call center experience
- Staff training
- Data Entry
- Email Management
- File Management
- Customer service
- Critical thinking
- Appointment scheduling
Certification
- MCAS - Microsoft Certified Application Specialist
- Google Data Analytics Professional Certificate
- Wayfair Customer Service Professional Certificate
Timeline
Customer Service Representative
Wayfair
01.2026 - 06.2026
Receptionist
Westglow Resort and Spa
08.2025 - 01.2026
Front Desk Receptionist
Rhodes Motor Lodge
12.2023 - 12.2024
GED -
Caldwell Community College
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