A’Daisah Smith
Jacksonville,FL
Summary
Detail-oriented Certified Medical Assistant with experience in fast-paced healthcare environments. Skilled in patient care, medical terminology, and electronic health record systems. Proven ability to manage multiple tasks and enhance clinic workflow efficiency while fostering a collaborative team atmosphere. Experienced Front Desk Medical Receptionist dedicated to facilitating appointments and resolving conflicts effectively.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Oaks Senior Living
Beaufort, SC
08.2023 - 02.2025
- Managed patient check-in and check-out processes, including verifying insurance and collecting co-pays. Streamlined patient flow and reduced wait times.
- Welcomed residents at front desk, addressed inquiries, and scheduled appointments to enhance patient experience.
- Collaborated with medical staff to ensure smooth patient transitions between intake and examination rooms. Enhanced team communication and operational workflow.
- Answered and routed phone calls to facilitate clear communication among staff and improve workflow.
- Maintained accurate patient records in electronic health record systems to support effective patient management.
Customer Service Representative
Walmart
Beaufort, SC
07.2022 - 06.2024
- Processed transactions quickly and accurately at the register.
- Resolved customer complaints and escalated to management when necessary, contributing to enhanced customer satisfaction.
- Assisted customers with product inquiries and service issues.
- Managed returns and exchanges in accordance with store policies, ensuring customer compliance and satisfaction.
- Maintained a clean and organized store environment for customers.
Job Title
Private Duty Caregiver
Beaufort, SC
12.2022 - 06.2023
- Assisted with activities of daily living, including bathing, dressing, grooming, toileting, and mobility, while preparing nutritious meals and ensuring proper medication administration. Monitored and documented changes in physical or emotional conditions, communicating effectively with family or medical professionals as needed.
- Provided one-on-one care for elderly or disabled patients in the home, offering companionship and emotional support to enhance well-being and reduce isolation. Maintained accurate records of care and coordinated clients' appointments and daily routines.
- Performed light housekeeping, laundry, and errands to ensure a safe and clean living environment for clients.
Education
Certified Clinical Medical Assistant (CCMA)
MedCertify
Louisville, Kentucky02-2026
High School Diploma -
Whale Branch Early College High school
Seabrook05-2021
Skills
- Patient check-in procedures
- Appointment management
- Insurance verification
- Medical charting
- Patient relationship management
- Organizational skills
- Critical thinking
- Effective communication
Certification
- Certified Clinical Medical Assistant
Timeline
Medical Receptionist
Oaks Senior Living
08.2023 - 02.2025
Job Title
Private Duty Caregiver
12.2022 - 06.2023
Customer Service Representative
Walmart
07.2022 - 06.2024
Certified Clinical Medical Assistant (CCMA)
MedCertify
High School Diploma -
Whale Branch Early College High school