Adalaina McCool
Aurora,Colorado
Summary
I have been providing customer service for the past 7 years. I am a proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Vet Technician Assistant
Tenaker Veterinary Clinic
06.2025 - Current
- Assisted veterinarians during examinations and treatments, ensuring animal comfort and safety.
- Administered medications and vaccinations as directed by veterinary staff, ensuring compliance with protocols.
- Educated pet owners on post-treatment care and preventive health practices to promote overall wellness.
- Monitored animal behavior and vital signs, reporting any concerns to veterinarians promptly.
- Monitored laboratory animal behavior and health.
- Collected and processed samples for laboratory testing.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Restrained animals for examination and treatment.
- Assisted in examination and treatment of animals in veterinary clinic.
- Observed animals for signs of distress or illness.
- Followed safety protocols for handling animals.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Restrained animals to protect veterinarians from potential harm.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
Armed Security Officer
Securitas Security Services USA
10.2023 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols and inspections to identify potential security risks.
- Responded promptly to alarms and incidents, coordinating with law enforcement when necessary.
- Documented daily activities and incidents in detailed reports for management review.
- Trained new security officers on protocols, procedures, and emergency response measures.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Examined peoples personnel and items upon entering the building
- Proficient in operating and interpreting x-ray imaging equipment to support accurate readings
Service Partner
Red Robin
08.2021 - 02.2022
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables while ensuring timely order delivery and satisfaction.
- Collaborated with kitchen staff to streamline order preparation and enhance efficiency.
- Trained new servers on menu offerings, point-of-sale systems, and standard operating procedures.
- Resolved customer complaints swiftly to maintain positive dining experiences.
- Maintained cleanliness and organization of dining area to uphold health standards.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Front Line Crew Member
Chipotle
07.2019 - 01.2021
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and loyalty.
- Operated kitchen equipment efficiently, maintaining high food safety standards and quality control.
- Collaborated with team members to streamline food preparation processes, enhancing overall efficiency.
- Trained new crew members on operational procedures and best practices for optimal performance.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Gained proficiency in multiple roles within the establishment, increasing overall productivity and flexibility.
- Handled high-pressure situations gracefully, maintaining composure during busy periods or challenging circumstances.
Education
High School Diploma -
Overland High School
Aurora, COTimeline
Vet Technician Assistant
Tenaker Veterinary Clinic
06.2025 - Current
Armed Security Officer
Securitas Security Services USA
10.2023 - Current
Service Partner
Red Robin
08.2021 - 02.2022
Front Line Crew Member
Chipotle
07.2019 - 01.2021
High School Diploma -
Overland High School
Skills
- Patient restraint
- Prescription filling
- IV catheter placement
- Client communication
- Animal behavior
- Vaccine administration
- Physical examinations
- Urinalysis collection
- Animal handling
- Nail trimming
- Medication administration
- Strong work ethic
- Cash handling
- Customer service
- Public safety
- Report writing
- Guest relations
- Incident documentation
- Search and seizure
- De-escalation techniques
- Crowd control
- Surveillance monitoring
- Body armor usage
- Perimeter security
- Vehicle patrol
- Armed security guard certification