Adalatmira Rivera
Lakeland,FL
Summary
Competitive and energetic professional with high quality attention to the needs of individuals. Goal-oriented & effective at dealing with stressful and confusing situations. Committed to making customers feel comfortable and secure.
Overview
9
9
years of professional experience
Work History
Ramp Agent
Amazon
Lakeland, FL
05.2021 - Current
- Obtained certifications in equipment, that help aid the team.
- Effectively communicated with flight & ground crew via headset about ramp operations and flight requirements, for safe departures.
- Oversaw and managed loading, unloading and security of aircraft cargo, with verifying proper weight and location for aircraft balance.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Stayed in constant communication with leadership about the needs of the team and roles I'd be in.
CNA, Postpartum
Aurora West Allis Medical Center
Milwaukee, WI
02.2020 - 05.2021
- Assisted patients in getting back to their independence after child birthing.
- Exhibited compassionate care and communication regarding updates on their baby.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status via charting.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Delivered high level of care to every patient.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Food Attendant
Aurora West Allis Medical Center
Milwaukee, WI
06.2018 - 02.2020
- Cross-trained in various kitchen positions to support team and meet kitchen needs.
- Safely and efficiently delivered and set up patient food trays.
- Developed close relationships with team members, which helped promote a happier work environment.
- Maintained order and cleanliness of work areas to conform with health codes.
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
- Enforced staff performance and service standards to deliver consistent and positive patient experiences.
Barista
Sodexo Children's Hospital
Milwaukee, WI
11.2017 - 06.2018
- Handled payments and provided accurate change.
- Greeted guests with pleasant smile and superior customer service.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized official and off-menu coffee and tea preparations.
- Educated customers on beverage menu items and provided samples of daily brews.
- Merchandised display cases and promoted prepared foods.
GSA
Target
Fort Myers, FL
02.2015 - 06.2017
- Handled payment processing and provided customers with accurate change.
- Managed customer concerns and rectified issues to complete satisfaction.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Meticulously balanced cash safe at the end of shift, taking into account all registers that were used.
- Acted as first line of support to cashiers for any unresolved issues they may have had with customers
- Helped motivated team to encourage guests to sign up with Target's credit card
- Helped support Guest Service Lead with other front end departments (food court, customer service, etc.)
Education
Aesthetician - Skin Care
Florida Career College - Riverview
Riverview , FL11.2009
Skills
- Customer/Patient relations
- Calm and level-headed under stress
- Quick problem solver
- 10 yrs Cash Handling
- Reliable and trustworthy
- Positive attitude
- Leadership
- Team building
- Critical thinker
- Active listener
Timeline
Ramp Agent
Amazon
05.2021 - Current
CNA, Postpartum
Aurora West Allis Medical Center
02.2020 - 05.2021
Food Attendant
Aurora West Allis Medical Center
06.2018 - 02.2020
Barista
Sodexo Children's Hospital
11.2017 - 06.2018
GSA
Target
02.2015 - 06.2017
Aesthetician - Skin Care
Florida Career College - Riverview