Ashley Benjamin
Murfreesboro,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Ramp Agent
Southwest Airlines
Murfreesboro, TN
09.2024 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
Personal Shopper
Walmart
Murfreesboro , TN
08.2020 - 09.2024
- Assisted customers in selecting items that met their individual needs and preferences.
- Organized clothing racks, shelves, and displays in the store according to size, color, and style.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Listened to customer needs to identify and recommend best products and services.
- Greeted customers and answered product or service questions.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Greeted and assisted customers to foster positive experiences.
Customer Service Representative
Sutherland Global Service
Jamaica , VT
09.2017 - 08.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Made outbound calls to obtain account information.
- Improved customer service wait times to mitigate complaints.
Customer Service Representative
Conduent Call Center
Jamaica, VT
08.2013 - 07.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
St Catherine High School
Jamaica06.2011
Skills
- Customer Service
- Purchase Recommendations
- Flexible Schedule
- Heavy Lifting
- Verifying Order Accuracy
- Prioritizing Orders
- Documentation and Reporting
- Planning and Organization
- Attention to Detail
- Online Order Processing
- Upbeat and Outgoing Attitude
- Product Expertise
- Product Knowledge
- Customer Relations
- Physical Stamina
- Airline policies
- Customer relations
- Baggage handling
- Strong empathy
- Airport procedures
- Exceptional communication
- Ticketing systems
- Team collaboration
- Active listening
- Problem-solving
- Decision-making
- Language proficiency
- Cultural awareness
Timeline
Ramp Agent
Southwest Airlines
09.2024 - Current
Personal Shopper
Walmart
08.2020 - 09.2024
Customer Service Representative
Sutherland Global Service
09.2017 - 08.2018
Customer Service Representative
Conduent Call Center
08.2013 - 07.2017
High School Diploma -
St Catherine High School