Kai Moss
Tomball,TX
Summary
Dynamic professional with a strong background in customer service and cargo handling at United Airlines. Proven ability to enhance customer relations and ensure safety compliance. Skilled in digital scanning and conflict mediation, consistently exceeding service expectations while maintaining accurate records. An adaptive team player committed to delivering exceptional results.
Overview
6
6
years of professional experience
Work History
Ramp Agent
United Airlines
Houston, TX
01.2023 - 03.2025
- Collaborated with customs and security personnel to facilitate smooth cargo inspections.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Maintained accurate records of all GSE used throughout shift.
Lifeguard
Greater Houston Pool
Cypress, TX
05.2019 - 11.2022
- Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
- Maintained strong proficiency in CPR, First Aid and other rescue techniques to provide optimal support to individuals in distress.
- Cleaned, brushed and vacuumed pool several times per day.
- Maintained neat and clean pool area and clean water at all times.
- Completed routine safety training and instructed all patrons to follow safety rules.
Buzz Boy and Waiter
Wolfies Restaurant & Sports Bar
Houston, TX
11.2020 - 06.2021
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Customer Service Associate
Glaze the Blaze Donuts
Tomball, TX
06.2019 - 02.2020
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
High School Diploma -
Tomball Memorial High School
Tomball, TX05.2021
Skills
- Inbound Customer Service
- Customer Service
- High-energy attitude
- Retail sales customer service
- Problem-solving abilities
- Stockroom procedures
- Adaptive team player
- Conflict mediation
- Customer relations
- Cargo handling
- Safety compliance
- Record keeping
- Equipment operation
- Digital scanning
- Customer service
- Communication skills
- Problem solving
Education and Training
true,other
Experience
["Lifeguards, Ski Patrol, and Other Recreational Protective Service Workers"]
Timeline
Ramp Agent
United Airlines
01.2023 - 03.2025
Buzz Boy and Waiter
Wolfies Restaurant & Sports Bar
11.2020 - 06.2021
Customer Service Associate
Glaze the Blaze Donuts
06.2019 - 02.2020
Lifeguard
Greater Houston Pool
05.2019 - 11.2022
High School Diploma -
Tomball Memorial High School
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