Sherrelle Hale
Washington,DC
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
12
12
years of professional experience
Work History
Ramp Agent
Piedmont
Arlington, VA
07.2022 - Current
- Positioned and pushed aircraft from remote airport locations to specified areas for operation.
- Protected customers' baggage from loss, theft and damage.
- Collected, sorted and checked baggage tags against flight lists.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Connected electrical power units and service hoses to aircraft.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Customer Service/Sous Chef /Supervisor
Humble Servant Catering Services
Greenbelt, MD
06.2012 - Current
- Answering phone calls, emails, and personal information management software for managing emails, calendars, and contacts.
- Assisted with interviewing, hiring and training kitchen personnel.
- Ensure that the kitchen remains sanitized and free of waste and clutter after each meal service.
- Execute opening and closing procedures.
- Trained kitchen workers on culinary techniques.
- Collaborated with restaurant management to align kitchen operations with goals of establishment.
- Delegated tasks and supervised kitchen staff to optimize food preparation, presentation and safety.
- Selected and developed recipes and planned menus, driving consistent food quality and production.
- Met with clients to discuss menus and meal options for weddings and banquets.
Cook
Israel Baptist Manor/Child Care development
Brentwood, DC
05.2019 - 07.2022
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Managed portion control using correct utensils during preparation and plating.
- Followed established procedures and requirements for safe food handling, storage and service.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Education
Partial Course Work in Baking and Pastry -
Johnson & Wales University
Charlotte, NC07.2007
High School Diploma Achieved -
Parkdale Senior High School
Riverdale, MDSkills
- Customer Service
- Data Entry
- Paperwork Processing
- Inbound and Outbound Calling
- Food Handler Certificate
- Critical thinking
- Problem-solving
- Strategy
- Verbal and Written Communication
- TSA Collaboration
- Ramp Generator Operation
- Teamwork and Collaboration
- Youth Activity Planning
- Attendance Records
- Youth development
- Youth Mentoring
- Student Mentoring
- Records Management
References
References available upon request.
Timeline
Ramp Agent
Piedmont
07.2022 - Current
Cook
Israel Baptist Manor/Child Care development
05.2019 - 07.2022
Customer Service/Sous Chef /Supervisor
Humble Servant Catering Services
06.2012 - Current
Partial Course Work in Baking and Pastry -
Johnson & Wales University
High School Diploma Achieved -
Parkdale Senior High School