Martrell Wood
Long Beach,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Ramp Agent
AGI
Los Angeles, CA
01.2018 - 01.2024
- Help load and offload cargo.
- Marshall in flights.
- Push out flights.
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Packed boxes and stock using organizational guidelines.
- Secured items in truck by strapping over protective padding.
- Worked closely with air traffic control personnel to coordinate safe movement of planes on the taxiway.
- Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
Picking and Packing assembler (part time)
East Coast News
Woodland Hills, CA
03.2020 - 05.2022
- Unloaded trucks, as they reach bay.
- Prepared supplies to be shipped.
- Sorted materials as they reach the conveyor belt.
- Follow established assembly methods and procedures to ensure product quality standards are met.
- Inspect finished products for defects and conformance to customer requirements.
- Notify supervisors of any potential issues that may cause delays in production schedules.
Concierge
Hotel Indigo Los Angeles
Los Angeles , CA
04.2017 - 08.2021
- Check guests in and out of the hotel.
- Provide exceptional customer experience.
- Stocked shelves.
- Attend to guest.
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
- Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Gave clear directions to local museums, restaurants and places of interest to patrons.
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Processed payments for services rendered using cash register systems or POS terminals when necessary.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Directed incoming calls and messages to appropriate staff or residents.
- Handled mail and package deliveries, keeping items secure.
Amazon Flex Driver (part time)
Amazon Flex
Los Angeles, CA
01.2016 - 03.2019
- Picked up orders from the hub and delivered them to customers' homes.
- Checked for accuracy of customer orders prior to delivery.
- Maintained vehicle cleanliness inside and out, including fueling when necessary.
- Provided excellent customer service by responding promptly to inquiries and feedback.
- Followed all safety protocols while on the road and adhered to traffic laws at all times.
- Ensured that all cargo was securely loaded and unloaded safely.
- Kept accurate records of trips, including mileage, fuel costs, repair expenses.
Stock/Sales Associate
NIKE
Los Angeles, CA
02.2011 - 01.2016
- Helped customers with merchandise
- Stockroom
- Dressed mannequins
Company Equipment Delivery Driver
LSG Sky Chefs
Los Angeles, CA
- Assisted in the loading and unloading of company equipment from delivery trucks.
- Inspected vehicles for mechanical items and safety issues prior to leaving for deliveries.
- Maintained accurate records of all delivered products, ensuring customer satisfaction.
- Ensured timely delivery of goods to specified locations within given timeframes.
- Provided exceptional customer service by answering questions and handling complaints in a professional manner.
- Cater to flights.
- Deliver food and equipment to flights in a timely manner.
Education
Some College (No Degree) -
East Los Angeles College
Los Angeles, CASkills
- Guest Services
- Hotel experience
- Stocking, Inventory
- Sales / sales support
- Customer Experience
- Building rapport
- Communication skills
- Customer service
- Retail sales
- Web development
- Guest services
- Merchandising
- Safe Driving Practices
- Quality Assurance
- Cargo Handling
- Package scanning
- Order Verification
- Vehicle Maintenance
- Problem-Solving
- Excellent sense of direction
- Documentation And Reporting
- Pre-Trip and Post-Trip Inspections
- Clean Driving Record
- Vehicle inspections
- Safe Driving
- Shipping and packaging
- Delivery recordkeeping
- Current CDL license
- Vehicle Inspection
- Responsible driver
- Logistics knowledge
- Local routes understanding
- Heavy Lifting
- Customer Service
- Positive Attitude
- Complex Problem-Solving
- Route Management
- Teamwork and Collaboration
- Time management skills
- Map reading and navigation skills
- Order picking and processing
- Dispatch Communication
- Accurate record keeping
- Mileage Tracking
- Payment Collection
- Guest Relations
- Administrative Support
- Reservations Management
- Front desk support
- Guest reservation management
- Reservation coordination
- Outstanding customer service
- Bookkeeping
- Hospitality service expertise
- Safety Procedures
- Conflict resolution expertise
- Team Supervision
- Telephone Etiquette
- Upselling proficiency
- Guest accommodations
- Conflict Resolution
- Cash Handling
- Air travel
- Guest experiences
- Interpersonal communications
- Strong Work Ethic
- VIP services
- Excellent Multitasking
- Strong interpersonal skills
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
English
Full Professional
References
References available upon request.
Timeline
Picking and Packing assembler (part time)
East Coast News
03.2020 - 05.2022
Ramp Agent
AGI
01.2018 - 01.2024
Concierge
Hotel Indigo Los Angeles
04.2017 - 08.2021
Amazon Flex Driver (part time)
Amazon Flex
01.2016 - 03.2019
Stock/Sales Associate
NIKE
02.2011 - 01.2016
Driver's License
Company Equipment Delivery Driver
LSG Sky Chefs
Some College (No Degree) -
East Los Angeles College
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