Alyson Tourniel
Lehigh Acres,FL
Summary
Dynamic and adaptable professional with a record in customer service and problem-solving. Excelled at Avis Budget Group by enhancing customer loyalty through empathetic conflict resolution and effective communication. Demonstrated exceptional time management and professionalism, ensuring high-quality guest relations at Brookdale Senior Living Inc. Skilled in multitasking and reliability, ready to bring valuable experience to your team.
Overview
2
2
years of professional experience
Work History
Cabin Cleaner
AGI
03.2024 - Current
- Streamlined workflow processes for quicker turnaround times while maintaining a high standard of cleanliness throughout each aircraft cabin.
- Promoted a positive image of the airline by maintaining pristine cabin conditions and addressing any discrepancies immediately.
- Ensured timely aircraft turnarounds by efficiently cleaning cabins and restocking supplies.
- Communicated effectively with team members and supervisors to stay informed on performance expectations, procedural updates, and any other relevant information impacting the cabin cleaning role.
Customer Service Representative
Avis Budget Group
03.2023 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server
Brookdale Senior Living Inc.
11.2022 - 01.2023
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
No Degree - English For Academic Purposes
Florida SouthWestern State College
Fort Myers, FL12-2025
High School Diploma -
San Jose De Calasanz Bilingual School
Nicaragua 12-2020
Skills
- Customer service
- Time management abilities
- Guest Relations
- Professionalism
- Adaptability
- Multitasking
- Reliability
- Effective communication
- Problem-solving abilities
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Cabin Cleaner
AGI
03.2024 - Current
Customer Service Representative
Avis Budget Group
03.2023 - 11.2023
Server
Brookdale Senior Living Inc.
11.2022 - 01.2023
No Degree - English For Academic Purposes
Florida SouthWestern State College
High School Diploma -
San Jose De Calasanz Bilingual School
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