Dejah Cunningham
Collingdale ,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Efficient Ramp Agent known for high productivity and skill in completing tasks swiftly. Possess specialized skills in aircraft ground handling, safety procedures compliance, and baggage management systems. Excel in communication, teamwork, and problem-solving to ensure smooth airport operations and passenger satisfaction.
Overview
8
8
years of professional experience
Work History
Ramp Agent
Piedmont Airlines
Essington, Pennsylvania
07.2018 - Current
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Provided training and guidance to team members on operational procedures and best practices.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Led cross-functional teams in developing innovative solutions for improving operational efficiencies.
- Developed and enforced safety protocols, significantly reducing workplace accidents.
- Built strong operational teams to meet process and production demands.
- Responded to information requests from superiors, providing specific documentation.
Ambulance/Transport Driver
Ambulnz
King Of Prussia, Pennsylvania
01.2023 - 07.2024
- Loaded and unloaded freight in a safe and efficient manner.
- Maintained records of daily deliveries and pickups, including times, products, or services delivered.
- Adhered to safety regulations while driving vehicles on public roads.
- Followed established routes for delivery and pickup of goods.
- Inspected vehicles for mechanical items and safety issues before each trip.
- Reported any incidents or accidents to management immediately.
- Maintained cleanliness of truck interior and exterior and ensured vehicle was fueled at end of shift.
Customer Service Representative
Walmart
Springfield, Pennsylvania
02.2017 - 07.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Pending Crcst - Sterile Processing Tech
Aseptic Solutions
Darby, PA06-2024
Skills
- Ground Support Services
- Hazardous Materials
- Baggage oversight
- Aircraft Restocking
- Security processes
- Equipment Inspection
- Aircraft Sanitation
- Aviation regulations
- Marshaling aircraft
- Deicing of aircraft
- Team Leadership
- Tray preparation
- Sterilization procedures
- Case cart assembly
- Instrument inspection
- Assembly and packaging
- Sterilization techniques
- Recording test results
- Equipment testing
- Aseptic technique
- Decontaminating surgical instruments
- Paperwork Processing
- Inbound and Outbound Calling
- Complaint resolution
- Hospitality and accommodation
- Computer Proficiency
- Complaint Handling
- Problem Resolution
- Retail store support
- Refunds processing
- Customer Service
- Live Cargo Handling
- Problem-Solving
- Pushback and towing
- Safety Procedures
- Heavy Lifting
- Loading and unloading
- Dependable and Responsible
Timeline
Ambulance/Transport Driver
Ambulnz
01.2023 - 07.2024
Ramp Agent
Piedmont Airlines
07.2018 - Current
Customer Service Representative
Walmart
02.2017 - 07.2018
Pending Crcst - Sterile Processing Tech
Aseptic Solutions