Kai-Po Kanakaole
Kapolei
Summary
Safety-focused Ramp Agent with proven experience in ramp operations and compliance. Skilled in timely aircraft turnaround and baggage handling, adhering to FAA regulations. Expertise in logistics, including loading, unloading, and inventory management. Collaborates effectively in team environments to ensure efficient operations and maintain safety standards. Physically fit and reliable, with a strong commitment to safety and productivity.
Overview
9
9
years of professional experience
Work History
Ramp Agent
Delta Air Lines, Inc
Honolulu
02.2023 - Current
- Operated ground support equipment to assist aircraft during arrival and departure.
- Coordinated with team members to ensure timely aircraft turnaround.
- Ensured safe and efficient loading and unloading of aircraft luggage and cargo.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Implemented company policies regarding baggage handling and customer service.
- Monitored luggage handling procedures, ensuring compliance with safety standards.
- Conducted pre-flight checks on ground service equipment, verifying operational readiness.
- Maintained clean and organized ramp area to promote efficiency and safety.
- Implemented safety procedures while working on the ramp such as using reflective gear while working on the ramp.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Maintained on-time connections by guiding aircraft to and from gate positions.
- Ensured accuracy of flight manifests, facilitating correct luggage loading onto planes.
- Checked baggage tags against flight lists baggage tags against flight lists.
- Utilized various equipment for on-ground operations to support on-ground operations in between flights.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
- Connected electrical power units and service hoses to aircraft.
- Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
- Assisted passengers with special needs or requests regarding their baggage.
- Participated in team meetings to discuss performance, safety, and operational improvements.
- Monitored and reported any irregularities in baggage or cargo, such as damaged goods.
Delivery Driver
Best Buy
Honolulu
11.2017 - 02.2023
- Delivered products to customers promptly and efficiently.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Loaded and unloaded delivery vehicles with care and precision.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate delivery logs and documentation for shipments.
- Maintained accurate records of goods delivered and collected payments as required.
- Ensured vehicle safety and cleanliness during operations.
- Ensured vehicle readiness by inspecting condition and supplies to prevent operational issues.
- Inspected vehicle and maintained gas, oil and water levels.
- Navigated routes with relevant map programs and GPS systems.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Received daily delivery instructions and route assignments from dispatch.
- Followed safety regulations and best practices during deliveries.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Communicated with customers regarding delivery schedules and expectations.
- Notified customers of delays to decrease calls to support.
- Resolved customer inquiries related to delivery status or issues.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Supported warehouse staff by packing orders efficiently.
- Collaborated with warehouse staff to prepare orders for shipment.
- Verified accuracy of items loaded onto truck against shipping documents.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Improved project completion time, multi-tasking operations on heavy equipment and trucks.
- Ensured vehicle readiness by inspecting condition and supplies to prevent operational issues.
- Improved project completion time, multi-tasking operations on heavy equipment and trucks.
Education
High School Diploma -
Lanai High And Elementary
Lanai, HI06-2021
Skills
- Baggage handling
- Cargo loading
- Loading/unloading
- Ramp services equipment
- Ramp operation expertise
- Ground support operation
- Ground support services
- Aircraft tug operation
- Pushback and towing
- Aircraft guidance
- Pre-flight equipment checks
- Equipment inspection
- Safety compliance
- Safety protocols
- FAA compliance
- FAA regulations
- Flight manifest accuracy
- Weight balance
- Team coordination
- Time management
- Attention to detail
- Critical thinking
- Problem-solving
- Customer support
- Security awareness
- Freight handling
- Ramp service
- Ramp operation expertise
- Problem-solving
- Ramp service
Timeline
Ramp Agent
Delta Air Lines, Inc
02.2023 - Current
Delivery Driver
Best Buy
11.2017 - 02.2023
High School Diploma -
Lanai High And Elementary