Marie Joseph
Evanston,IL
Summary
Dynamic Ramp Agent with American Airlines Cargo, skilled in optimizing cargo handling and enhancing operational efficiency. Proven ability to implement safety protocols and improve team collaboration, resulting in reduced turnaround times. Expertise in ground support equipment operation and strong problem-solving skills contribute to a seamless travel experience for passengers.
Overview
1
1
Certification
Work History
Ramp Agent
American Airlines Cargo
- Operated ground support equipment to efficiently load and unload cargo from aircraft.
- Ensured compliance with safety protocols during all cargo handling processes.
- Collaborated with team members to maintain timely flight schedules and minimize delays.
- Conducted inspections of cargo for damage, ensuring quality standards were met before transport.
- Assisted in training new ramp agents on safety procedures and equipment operation.
- Monitored inventory levels of supplies needed for daily operations, facilitating smooth workflow.
- Communicated effectively with flight crews regarding cargo status and operational updates.
- Implemented process improvements that enhanced overall efficiency in cargo handling operations.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Checked cargo and baggage for security to meet TSA regulations.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Connected electrical power unit and hoses to aircraft.
- Coordinated ground crew activities to complete objectives on schedule.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Deiced aircraft before takeoff for safety during inclement weather.
- Collaborated closely with ground crew members to swiftly resolve any logistical challenges that arose during daily operations.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Supported maintenance teams with routine inspection tasks, identifying potential issues before they escalated into costly repairs.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
- Expedited boarding processes for passengers requiring assistance, providing courteous service while ensuring accessibility needs were met.
- Ensured accurate inventory management through meticulous tracking of baggage movement between ramp areas and terminals.
- Stocked aircraft cabins with necessary equipment and supplies.
- Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
- Collaborated with airline partners to streamline cross-operational procedures, enhancing overall service quality.
- Maintained cleanliness and organization in ramp areas, promoting safer work environment for all staff.
- Improved baggage handling processes, significantly reducing instances of lost or mishandled luggage.
- Facilitated team-oriented environment, boosting morale and productivity among ramp agents.
- Safely guided aircraft to and from gates, maintaining strict adherence to safety protocols.
- Minimized environmental impact by implementing more sustainable practices in waste management and equipment operation.
- Developed and conducted training sessions for new hires, elevating skill level and knowledge base of ramp crew.
- Enhanced security measures for cargo and personnel areas, ensuring strict compliance with regulatory standards.
- Streamlined ground operations, contributing to overall increase in flight on-time performance.
- Supported seamless passenger experience by assisting with gate operations and boarding processes when required.
- Enhanced team coordination by effectively communicating with pilots and ground crew to ensure timely departures.
- Conducted thorough pre-flight checks for cargo and luggage, ensuring compliance with weight and safety regulations.
- Leveraged technology to track and manage luggage and cargo more effectively, significantly reducing error rates.
- Ensured safe and efficient loading and unloading of cargo, leading to smoother and quicker turnarounds.
- Improved team response times to incoming aircraft, optimizing use of manpower and resources.
- Delivered exceptional customer service by promptly addressing and resolving passenger inquiries and concerns regarding luggage.
- Operated ground support equipment with precision, minimizing wear and tear through proper handling.
- Increased operational efficiency through introduction of more effective scheduling system for ground crew shifts.
- Reduced equipment downtime by conducting regular maintenance checks and coordinating repairs as needed.
- Fostered culture of safety, resulting in fewer workplace accidents and injuries.
- Maintained clean, orderly work environment free of hazards.
- Helped train new employees in safe practices and warehouse procedures.
- Operated equipment while observing standard safety procedures.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assembled pallets and crates for secure transportation of materials.
- Assisted in receiving, stocking and distribution of merchandise.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Education
High School Diploma -
Lighthouse High School
Orlando Fl 06.2013
Skills
Problem-solving
Loading and unloading
Ramp service
Aircraft marshalling
Heavy lifting
Baggage handling
Safety procedures compliance
Aircraft tug operation
Safety procedures
Customer service
Marshaling aircraft
Ramp security
Team leadership
Crew assistance
Baggage management
Baggage tag checks
Load planning communication
Flexible schedule
Dependable and responsible
Ground support services
Freight handling
Cargo handling
Security awareness
Airfield safety regulations
Aviation regulations
Cargo equipment operation
Weight/balance loading
Workload management
Inclement weather tolerance
Quality control
Ground support equipment operation
Live cargo handling
Hazardous materials handling
Passenger assistance
Aircraft greeting
Ramp checklist completion
Equipment inspection
Aircraft restocking
Special needs travelers
Aircraft safety checks
Baggage service collaboration
Aviation and transportation
Adherence to policies
Ramp generator operation
Aircraft sanitation
New agent training
Weight and balance determination
TSA collaboration
Flight scheduling
Inquiry response
Deicing of aircraft
Aircraft servicing
Warehouse environment safety
Materials handling and transport
Freight labeling
Inventory tracking
Protective equipment use
Inventory organization
Visual inspection
Damage prevention
Labeling and boxing
Physical strength and stamina
Data entry
Warehouse operations
Material handling
Forklift operations
Materials handling safety training
Stacking and staging
Health and safety compliance
Attention to detail
Shipping and receiving
Team collaboration
Critical thinking
Safety precautions
Lifting and sorting
Willing to learn
Operational record maintenance
Security compliance
Arrival/departure procedures
Security processes
Aircraft interior cleaning
Aircraft refueling
FAA compliance
Ramp operation expertise
Ground support
Water service
Item transport
Aircraft towing
Airport layout navigation
Traveler escort
Baggage oversight
Inventory management
Heavy equipment operation
Crew operation improvement
FAA regulations
Affiliations
- Lions Club
- American Marketing Association
- Society of Human Resource Management
- International Council of Nurses
- Association of Information Technology Professionals
- American Medical Informatics Association
- Toastmasters
- APICS – Association for Supply Chain Management
- Project Management Institute
- American Society of Safety Professionals
- National Association of Social Workers
- International Association of Administrative Professionals
- Institute of Electrical and Electronics Engineers
- Association for Computing Machinery
- American Institute of Certified Public Accountants
- Society of Women Engineers
- Rotary International
Certification
- Area of certification, Company Name - Timeframe
- Area of certification Training - Timeframe
- Licensed Job Title - Timeframe
- Area of expertise License - Timeframe
- Certified Job Title, Company Name - Timeframe
Languages
English
Native or Bilingual
Timeline
Ramp Agent
American Airlines Cargo
High School Diploma -
Lighthouse High School