Gregory Pakosz
Bozeman,MT
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Ramp Agent
Worldwide Flight Services
09.2022 - 03.2024
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
- Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
Customer Service Representative
Lowes
10.2021 - 08.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Construction Worker
Eco.inc
08.2020 - 10.2021
- Enhanced project efficiency by coordinating with team members and managing resources effectively.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Increased safety awareness through conducting regular training sessions for staff and implementing best practices on the job site.
- Improved client satisfaction by delivering high-quality workmanship consistently, following up on feedback, and addressing concerns promptly.
Education
Associate of Science - Aviation
Montana State University - Bozeman
Bozeman, MT05.2025
Skills
- Problem-Solving
- Team Leadership
- Heavy Lifting
- Quality Control
- Customer Service
- Problem-solving aptitude
- Critical Thinking
Timeline
Ramp Agent
Worldwide Flight Services
09.2022 - 03.2024
Customer Service Representative
Lowes
10.2021 - 08.2022
Construction Worker
Eco.inc
08.2020 - 10.2021
Associate of Science - Aviation
Montana State University - Bozeman
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