Catalina Tagaloa

• Tracked flight schedules to promote on-time landings and avoid loading delays.
• Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
• Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
• Checked cargo and baggage for security to meet TSA regulations.
• Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
• Connected electrical power unit and hoses to aircraft.
• Coordinated ground crew activities to complete objectives on schedule.
• Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.

• Improved warehouse efficiency by organizing and maintaining a clean dock area.
• Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
• Prepared pallets of boxes for easy transportation between customer and storage locations.
• Collaborated with team members to complete tasks efficiently, improving overall productivity.
• Scanning on and scanning off countless loads going in to and out of the trucks.

-seasonal, every year

• Operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
• Guided aircraft into and out of parking positions using hand signals.
• Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
• Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.

• Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
• Loading and offloading luggage, strollers, cargo, freight etc.
• Dumping lavatory waste as well as filling the potable water.
• Cleaning and sanitizing cabin areas as well as lavatories and plane seats.
• Contributed to a safer work environment by strictly following safety protocols during ramp operations.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
• Reviewed incoming mail for proper date, postage and barcode scans.
• Moving and transporting boxes and or mail using a pallet jack.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

- seasonal job, every year.

• Packaged and assembled daily loads of hospital products.
• Consistently lifted materials weighing as much as 50 pounds.
• Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
• Reduced order processing times with streamlined picking, packing, and shipping procedures.

• Contributed to successful event planning as well as logging down daily activities within the office.
• Maintained strict confidentiality when handling sensitive documents.
• Assisted residents in filling out job applications.
• Managed calls and updates from contractors in regards to their work contract.
• Improved customer satisfaction rates with prompt and courteous support for inquiries and concerns.

• Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
• Provided on-the-job training to newly hired workers and team members.
• Assisted customers in processing food permits for successful imports.
• Managed daily calls and questions from visitors.