Adalaya Bush
Muskogee,Oklahoma
Summary
Dedicated Customer Service Specialist with over 5 years of experience providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
5
5
years of professional experience
Work History
Customer Service Representative Remote
Best Buy
Joplin, MO
10.2021 - 09.2025
- Processed billing inquiries and resolved issues within established turnaround times.
- Reconciled client accounts, identified discrepancies, and worked with clients to ensure timely payments.
- Applied payments to accounting systems and performed routine administrative tasks, including filing and data entry.
- Collaborated with cross-functional teams to identify billing process improvements, reducing error rates.
- Assisted with cash application and electronic invoicing to streamline billing operations.
- Created special charge invoices and applied payments to accounting systems, maintaining a high level of accuracy and customer satisfaction.
- Helping customers with scheduling appointments.
- When customers are having issues with certain products, I would help customers with troubleshooting.
Customer Service Healthcare Representative Remote
Results cx
Raytown, MO
09.2020 - 09.2021
- Managed a portfolio of complex client accounts, performed account reconciliation, and generated special charge invoices.
- Analyzed client data and reports to identify issues related to member eligibility, rate variances, and payment discrepancies.
- Monitored delinquency reports, and coordinated communication with TPAs to resolve overdue accounts.
- Delivered exceptional customer service by resolving billing/payment inquiries, and providing clear communication to clients.
- Supported cash team with financial payment applications and processed ad hoc reporting.
Education
High School Diploma -
Ruskin High School
Kansas City, Missouri05-2022
Skills
- Electronic invoicing
- Account reconciliation
- Financial reporting
- Cash application
- Customer service
- Problem solving
- Communication
- Time management
- Attention to detail
- Adaptability
- Process improvement
- Leadership and motivation
- Troubleshooting techniques
- Relationship building
Timeline
Customer Service Representative Remote
Best Buy
10.2021 - 09.2025
Customer Service Healthcare Representative Remote
Results cx
09.2020 - 09.2021
High School Diploma -
Ruskin High School