STEPHANIE GRETHER
Emory,Texas
Summary
To seek and maintain a full-time remote opportunity with Conduent for a position that offers professional challenges utilizing interpersonal and organizational skills, excellent time management, work ethic and problem-solving skills. Dependable and hardworking candidate successful at managing multiple priorities with a positive attitude. Eager to secure entry-level System Support Specialist-Document Imaging position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Customer Service/Call Center Representative
Oxmoor Ford
08.2022 - Current
- Successfully handling inbound phone calls from customers requesting automotive services
- Successfully work collaboratively with other areas of the business to successfully provide exceptional customer service
- Conduct impeccable data entry of customer information to schedule maintenance appointments accurately and effectively
- Successfully exceeds expectations in reference to the number of customer appointments set each month while providing excellent customer service.
Quality Assurance Specialist
McKesson
06.2020 - 01.2021
- Successfully managed the inspection and release process for incoming and returned product including downloading of temperature recorders, communicating results to clients, obtaining proper client approval, electronic storage of inspection records, disposition of temperature recorders, and product retains
- Worked extensively with warehouse management regarding process audits and product releases
- Successfully collaborated with external auditors and customer Quality Assurance personnel via written correspondence, in person, and by telephone
- Successfully worked with RF Scanning equipment to maintain records of merchandise shipped, as well as examine, stock, and distribute materials in inventory and on manufacturing lines.
Team Leader and Lead Caterer
Chick-Fil-A Restaurant
08.2019 - 05.2020
- Successfully supervised food line/cashier employees while providing sufficient guidance and support to direct reports
- Assigned work schedules to front-line employees and managed hourly/weekly workloads of direct reports
- De-escalated customer concerns by displaying top-tier customer service skills
- Fielded phone calls/online orders for catering purposes
- Collaborated closely with customers to ensure all catering needs were met successfully and accurately
- Successfully managed a team of front-line employees completing catering orders.
Education
Bachelor of Arts - Information Communication Technology
University of Kentucky
High School Diploma - General Studies
Fern Creek High School
2016
Skills
- Microsoft Desktop Applications
- Strategic Planning
- Google Drive
- Reading Comprehension
- Technical Writing
- Programming Skills
- Team Meetings
- Gather Project Requirements
- Electronic Invoicing
- Active Learning
- Data Collation
- Collaborative Environments
Timeline
Customer Service/Call Center Representative
Oxmoor Ford
08.2022 - Current
Quality Assurance Specialist
McKesson
06.2020 - 01.2021
Team Leader and Lead Caterer
Chick-Fil-A Restaurant
08.2019 - 05.2020
Bachelor of Arts - Information Communication Technology
University of Kentucky
High School Diploma - General Studies
Fern Creek High School
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