Malery Garcia
Corpus Christi,TX
Summary
Dynamic customer service professional with a proven track record at Cinnamon Shore Rentals, excelling in product sales and conflict resolution. Recognized for consistently exceeding sales quotas while fostering strong client relationships. Adept in multitasking and organization, ensuring seamless operations and enhanced guest satisfaction. Committed to delivering exceptional experiences.
Overview
4
4
years of professional experience
Work History
Guest Service Representative
Cinnamon Shore Rentals
01.2024 - 12.2025
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Provided accurate information regarding local attractions and rental properties to guests.
- Resolved guest inquiries and complaints promptly, ensuring effective conflict resolution.
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Collaborated with team members to streamline communication between departments for service efficiency.
Reservation Agent
Cinnamon Shore Rentals
05.2022 - 01.2024
- Managed reservation systems to ensure accurate booking information for guests.
- Processed payments and ensured compliance with company policies for transactions.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Cultivated strong client relationships by providing seamless support across multiple communication channels, including email, live chat, and phone.
- Consistently met or exceeded a $100,000 monthly sales quota for reservations, contributing significantly to annual revenue targets.
Kids Club Associate
Corpus Christi Athletic Club
09.2021 - 04.2022
- Organized and led engaging activities for children in a safe environment.
- Managed daily operations of Kids Club, ensuring smooth transitions between activities.
- Communicated effectively with parents regarding children's participation and progress.
- Maintained a clean, organized, and inviting environment that fostered exploration, creativity, and learning for all Kids Club members.
- Promoted positive behavior among club members through reinforcement strategies and proactive conflict resolution techniques.
Skills
- Product sales
- Inventory monitoring
- Typing speed and accuracy
- Microsoft desktop applications
- Multitasking
- Costumer Service
- Organization
Timeline
Guest Service Representative
Cinnamon Shore Rentals
01.2024 - 12.2025
Reservation Agent
Cinnamon Shore Rentals
05.2022 - 01.2024
Kids Club Associate
Corpus Christi Athletic Club
09.2021 - 04.2022