Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brad Gibson

Dallas,TX

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

15
15
years of professional experience

Work History

Guest Service Representative

Contemporary Services Corporation.
Los Angeles, CA
10.2023 - 08.2024
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.

Rideshare Driver

Lyft
Irvine, CA
02.2019 - 07.2023
  • Achieved consistently high customer scores due to exceptional service.

Mortgage Loan Officer

Lenox Financial Services
Santa Ana, CA
08.2021 - 06.2022
  • Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.

Sr. Mortgage Banker

Network Capital Funding
Irvine, Ca
08.2020 - 02.2021
  • Provided thorough explanations of the mortgage process to potential customers during consultations.

Credentialing Coordinator

Liberty Dental
Irvine, Ca
08.2016 - 08.2020
  • Reviewed and processed applications to verify accuracy of credentialing information.
  • Kept organization fully compliant with legal standards such as NCQA and URAC.

Student Loan Advisor

National Student Servicing
Santa Ana, Ca
04.2013 - 07.2016
  • 3rd party Loan Processing, Inbound calls from borrowers with student loans
  • Offering consolation and repayment options offered through the Department of Education for a fee.

Mortgage Loan Officer

AMERISAVE MORTGAGE
Irvine, Ca
03.2012 - 03.2013
  • Outbound and inbound calls from a remote desktop offering assistance to navigate and complete an online application

Loss Mitigation Analyst

BANK OF AMERICA
Brea, Ca
12.2009 - 02.2012
  • Manage pipeline of over 100 accounts by handling inbound and outbound calls
  • Verify customer income documentation, evaluate credit, and negotiate and approve loan modification, repayment, and forbearance options for homeowners who are in default or foreclosure.

Education

Bachelor Degree -

University of Texas
Dallas, TX

Skills

  • Time management
  • Credit analyst
  • Detail Oriented
  • Product Sales
  • Customer Service
  • Information Protection
  • Guest Relations
  • Building rapport
  • Computer Proficiency
  • De-Escalation Techniques
  • Sales expertise
  • Product Knowledge

Timeline

Guest Service Representative

Contemporary Services Corporation.
10.2023 - 08.2024

Mortgage Loan Officer

Lenox Financial Services
08.2021 - 06.2022

Sr. Mortgage Banker

Network Capital Funding
08.2020 - 02.2021

Rideshare Driver

Lyft
02.2019 - 07.2023

Credentialing Coordinator

Liberty Dental
08.2016 - 08.2020

Student Loan Advisor

National Student Servicing
04.2013 - 07.2016

Mortgage Loan Officer

AMERISAVE MORTGAGE
03.2012 - 03.2013

Loss Mitigation Analyst

BANK OF AMERICA
12.2009 - 02.2012

Bachelor Degree -

University of Texas

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Brad Gibson