DANIELLE DONAHUE
Pharr
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Interviewed and trained new employees.
Dedicated Early Childhood Education Professional with approximately 15 years’ experience in a variety of teaching environments. Strong, caring advocate for children with special needs/difficult circumstances. High quality work ethic. Excellent classroom management skills. Creative and engaging teaching methods. Comfortable working with families from diverse socioeconomic/cultural backgrounds. Bi-lingual in English and German. Infant/Child CPR and First-Aid Certified. Passionate about education and constructively motivating all children to believe in themselves/succeed. Over the years I have also temporarily worked in varies customer service jobs like retail and food service. I have also done on call nanny jobs. I read, write and speak German almost fluently as well.
Overview
23
23
years of professional experience
1
1
year of post-secondary education
Work History
Guest Service Representative
J&P Hospitality Management
Pharr
04.2025 - Current
- Assisted guests with check-in and check-out processes efficiently.
- Addressed guest inquiries and resolved issues promptly.
- Managed reservations using hotel management software effectively.
- Collaborated with housekeeping to ensure room readiness for arrivals.
- Handled customer complaints with professionalism and empathy.
- Maintained cleanliness and organization of the front desk area consistently.
- Processed payments and maintained accurate financial records diligently.
- Resolved guest complaints in a professional manner.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled customer complaints professionally and efficiently.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Greeted walk-in and phone guests, determining interests and needs.
- Provided assistance to guests throughout their stay.
- Answered incoming calls from guests seeking reservations or general information.
- Maintained cleanliness of lobby area and front desk counter.
- Assisted guests with check-ins and check-outs in a timely manner.
- Provided guidance to new team members on how to perform tasks correctly.
- Responded promptly to inquiries regarding availability of rooms and rates.
- Verified reservations by phone or in person.
- Processed payments for room charges, taxes, and other incidentals as required.
- Monitored security cameras to ensure safety of customers and staff.
- Ensured compliance with hotel policies and procedures.
- Maintained accurate records of all transactions within the hotel software system.
- Inspected guest rooms prior to check-in to ensure they met quality standards.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Built and maintained productive relationships with employees.
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Conducted structured interviews to assess candidate qualifications and fit.
- Assisted in onboarding processes for successful candidates following selection.
- Interviewed potential participants to determine eligibility.
- Observed body language and verbal cues during interviews to assess compatibility with company culture.
- Developed interview questions based on the position and company culture.
- Assisted in onboarding new employees through structured orientation sessions.
- Collaborated with management to identify training needs and objectives.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Assisted team members in daily operational tasks and procedures.
- Maintained cleanliness and organization of workspaces and equipment.
- Attended training sessions and meetings to learn new information and develop personal skills.
- Worked alongside senior team members to learn related job tasks and roles.
- Documented daily activities and reported issues to supervisors promptly.
- Communicated effectively with team members regarding task assignments.
- Participated in training sessions to learn company policies and procedures.
- Followed safety protocols to ensure a safe working environment.
- Provided support to existing staff on various tasks and duties.
- Maintained positive working relationship with fellow staff and management.
Nanny
Private Nanny
01.2014 - 01.2019
- Cared for 7 month old in home.
- Occasionally cared for her 5 year old sister
- Promoted healthy and safe environment to learn and grow
- Took children on daily outings
- Prepared meals and assisted with every day self care
- Taught through age appropriate learning
- Encouraged free thinking and self expression
Cashier
Aldi
01.2011 - 01.2012
- Cashier
- Stocker
Nursery Teacher
Prospect United Methodist Church
Prospect Park
01.2009 - 01.2011
- Safely supervised infants/children aged newborn to 6 years in a classroom serving up to 10 children
- Designed interactive lesson plans to promote cognitive, social-emotional, adaptive & physical development
- Assessed children’s learning styles and conducted instruction accordingly
- Inventoried classroom supplies and maintained cleanliness of learning environment
- Successfully collaborated with parents/guardians/congregation leaders for effective operation of the Nursery
Lead Teacher / Teaching Assistant
Ancona Montessori School
Wynnewood
01.2009 - 01.2010
- Facilitated a stimulating and safe learning environment at a private school belonging to the American Montessori Society
- Developed lesson plans for several classrooms according to the Montessori Curriculum Model
- Conducted instruction of basic math and literacy/phonics to approximately 44 Kindergarteners and toddlers
- Helped young children with mealtimes and acquisition of potty training
- Private school belonging to the American Montessori Society
Nanny
Private Employer
Darby
01.2007 - 01.2008
- Ensured compassionate supervision of a family’s preschooler to promote development
- Provided healthy meals/snacks to Client’s children to meet their nutritional needs
- Engaged in educational and social-emotional lessons to encourage child’s overall growth
Nanny
L. Dews/Private Employer
Dayton
01.2003 - 01.2006
- Provided afterschool, nighttime and summertime care for 2 elementary school aged children
- Chaperoned client’s children at community outings (e.g., Bookmobile, park/playground visits, zoo, Mommy & Me, etc.)
- Facilitated educational, mealtime and hygienic routines for appropriate care and development
- Supervised additional children/Client’s relatives as requested to assist smooth operation of the household
Teacher’s Aide
Just Kids Learning Center
Springfield
01.2012
- Supported 4 Lead Teachers’ instruction of 35 children at a State Licensed, Keystone Stars participating learning facility
- Enhanced students’ participation in classroom activities via creative, age-appropriate role play exercises
- Monitored safety of infants/toddlers/school-aged children and teamed to maintain classroom according to State standards
- Built rapport with parents/guardians of enrolled children to promote students’ development & quality customer service
- State Licensed, Keystone Stars participating learning facility
Education
Learning Map
Choice University
04.2025 - 05.2026
Rising Star - J&P Management Training
Rising Star
01.2026 - 04.2026
Child Psychology Coursework, Child Development Associate (CDA) Coursework
Penn Foster Career School
Scranton, PAJob Corps Graduate - Kentucky
Nasogastric (NG) Feeding Tube Trainee -
Children’s Hospital of Philadelphia
Skills
- Customer service
- Conflict resolution
- Time management
- Team collaboration
- Communication skills
- Training coordination
- Data entry
- Flexible schedule
- Verbal and written communication
- Data inputting
- Room availability
- Complaint handling
- Payment processing
- Documentation and reporting
- Reservation management system
- Computer skills
- Hotel software expertise
- Guest accommodations
- Key management system
- Guest relations
- Check-in coordination
- Reservation processing
- Emergency response
- Room charging
- Detail-oriented
- Management interaction
- Multitasking Abilities
- Crisis management
- Attention to detail
- Multitasking
- Reservation coordination
- Training and mentoring
- Excellent communication
- Guest experiences
- Early childhood education
- Child supervision
- Training and onboarding
- Front office staff
- Housekeeping oversight
- Hospitality
- Staff training and development
- Time management abilities
- Hospitality Industry Trends
- Front office operations
- Team leadership
- Teamwork and leadership
- Services and amenities promotion
- Childcare arrangement
- Office support
- Effective communication
- Consistent approach
- Online training tools
- New hire training
- Active listening
- Professional communication
- Housekeeping
- Front desk operations
- Written communication
- Customer service management
- Check-in and Check-out procedures
- Guest reception
- Coaching and mentoring
- Staff training
- Teamwork
- Hotel services and hospitality
- Decision-making
- Problem-solving abilities
- Hospitality management
- Guest service oversight
Education Training Additional Experience
- Penn Foster Career School, Scranton, PA, Child Psychology Coursework, Child Development Associate (CDA) Coursework
- Job Corps Graduate, Kentucky
- Nasogastric (NG) Feeding Tube Trainee, Children’s Hospital of Philadelphia
- Volunteer Court Appointed Special Advocate, Ohio Area
- Volunteer Mentor to Children in Foster Care, Southern States
Timeline
Rising Star - J&P Management Training
Rising Star
01.2026 - 04.2026
Guest Service Representative
J&P Hospitality Management
04.2025 - Current
Learning Map
Choice University
04.2025 - 05.2026
Nanny
Private Nanny
01.2014 - 01.2019
Teacher’s Aide
Just Kids Learning Center
01.2012
Cashier
Aldi
01.2011 - 01.2012
Nursery Teacher
Prospect United Methodist Church
01.2009 - 01.2011
Lead Teacher / Teaching Assistant
Ancona Montessori School
01.2009 - 01.2010
Nanny
Private Employer
01.2007 - 01.2008
Nanny
L. Dews/Private Employer
01.2003 - 01.2006
Child Psychology Coursework, Child Development Associate (CDA) Coursework
Penn Foster Career School
Job Corps Graduate - Kentucky
Nasogastric (NG) Feeding Tube Trainee -
Children’s Hospital of Philadelphia