Alexus Davis
Irving,TX
Summary
Detail-oriented Guest Service Representative skilled in front desk operations and guest relations. Excels in conflict resolution and enhancing guest satisfaction through effective communication. Experienced with hotel management software and payment processing, contributing to efficient operations and positive guest experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Service Representative
TownePlace Suites Marriot Hotel
Las Colonias, USA
09.2025 - Current
- Managing guest arrivals and departures, handling reservations, and acting as a central point of contact for guests
- Managed guest check-ins and check-outs efficiently and accurately.
- Addressed guest inquiries and resolved issues promptly for satisfaction.
- Coordinated room assignments and special requests with housekeeping staff.
- Processed payments and maintained accurate cash handling procedures.
- Provided information about hotel amenities and local attractions to guests.
- Assisted in training new staff on front desk operations and customer service skills.
- Maintained cleanliness and organization of the front desk area for professionalism.
- Resolved guest complaints in a professional manner.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled customer complaints professionally and efficiently.
- Provided assistance to guests throughout their stay.
- Answered incoming calls from guests seeking reservations or general information.
Night Auditor/Front Desk Agent
Marriott fairfeild inn
Grapevine, USA
04.2025 - Current
- Guest Check-ins and Check-outs: Assist guests arriving at night, process check-ins, and handle check-out procedures.
- Guest Services: Respond to guest requests, address concerns, and handle complaints during the night shift.
- Phone Handling: Answer phones, schedule wake-up calls, and take reservations.
- Reservation Management: Verify reservations, make adjustments, and handle any necessary changes
- Managed nightly front desk operations and guest check-ins.
- Balanced daily financial transactions and maintained accurate records.
- Conducted audits of hotel revenue and ensured compliance with standards.
- Assisted guests with inquiries and resolved issues promptly.
- Processed payments and handled cash drawer reconciliations efficiently.
- Collaborated with housekeeping to ensure room readiness for guests.
- Utilized hotel management software for reservations and reporting tasks.
- Provided support to management in training new front desk staff.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Received payments from customers via cash or credit cards.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
Front Desk Agent/Supervisor
Homewood Suites by Hilton
Lewisville, USA
12.2022 - 11.2024
- Greeted guests warmly and provided exceptional customer service at check-in.
- Managed reservations efficiently using hotel management software systems.
- Answered phone inquiries promptly and addressed guest concerns effectively.
- Coordinated room assignments and ensured cleanliness before guest arrivals.
- Assisted in processing payments and maintaining accurate financial records.
- Provided information about local attractions and hotel amenities to guests.
- Resolved guest complaints professionally to enhance satisfaction levels.
- Collaborated with housekeeping staff to ensure timely room readiness for guests.
- Assisted with check-in and check-out procedures for guests.
- Provided excellent customer service while upholding company policies.
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
- Processed payments accurately and efficiently.
- Managed cash drawer responsibly throughout shift.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided information about hotel amenities, services, and local attractions.
- Verified accuracy of room rates and other charges during check-in process.
- Scheduled reservations for groups and special events.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Ensured that all safety regulations were followed according to company standards.
- Kept accurate records of guest transactions.
Optician/Sales Associate
LensCrafters
Frisco, USA
06.2021 - 11.2022
- Ordering prescription glasses and contact lenses for customers.
- Helping customers select frames and lenses, explaining products and offers, and taking payment.
- Provided expert advice on lens options and frame styles to customers.
- Assisted customers with eyewear fittings and adjustments for optimal comfort.
- Managed inventory of eyewear products, ensuring availability for customer needs.
- Utilized optical instruments to conduct vision tests and measurements accurately.
- Processed insurance claims and managed billing inquiries efficiently and accurately.
Cashier
Target
Addison, USA
08.2019 - 02.2020
- Processed customer transactions efficiently at checkout stations.
- Managed cash register operations to ensure precise cash handling and enhance customer experience.
- Balanced cash register, made change, recorded purchases, processed returns, and scanned items for sale to maintain operational accuracy.
- Processed cash, debit, credit, and check transactions to facilitate customer purchases.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer inquiries and concerns with professionalism and care.
- Trained new cashiers on procedures and customer service best practices.
Cashier/Hostess/Busser
Spring Creek Barbeque
Addison, USA
11.2018 - 06.2019
- Processed customer transactions efficiently and accurately at a busy barbecue restaurant.
- Managed cash register operations, ensuring proper handling of cash and credit payments.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processing cash, debit, credit and check transactions using a cash register
- Maintained cleanliness and organization in the cashier area during peak service hours.
- Seated guests promptly at their tables to ensure efficient service.
- Assisted customers with menu selections, providing recommendations for popular dishes.
- Resolved customer inquiries and issues to ensure positive dining experiences.
- Collaborated with kitchen staff to streamline order processing and delivery.
- Trained new cashiers on procedures and best practices for efficient service.
- Monitored inventory levels of supplies needed for cashier operations throughout shifts.
- Processing food orders, cleaning public spaces, and packaging orders.
Education
High school diploma or GED -
Jack E Singley Academy
Irving, TX08-2016
Skills
- Front desk operations
- Customer service
- Guest relations
- Reservation management system
- Reservation processing
- Check-in coordination
- Hotel software
- Night audit procedures
- Conflict resolution
- Upselling techniques
- Services and amenities promotion
- Food and beverage area setup
- Data entry proficiency
- Key management system
- Multi-line phone systems
- Online customer service
- Effective communication
- Verbal communication
- Attention to detail
- Detail-oriented
- Time management
- Time management abilities
- Problem-solving abilities
- Reliability
- Writing skills
- Microsoft Office proficiency
- Cash handling and banking skills
- Relationship management
Certification
- ServSafe
- TABC Certification
- Food Handler Certification
Languages
English
Timeline
Guest Service Representative
TownePlace Suites Marriot Hotel
09.2025 - Current
Night Auditor/Front Desk Agent
Marriott fairfeild inn
04.2025 - Current
Front Desk Agent/Supervisor
Homewood Suites by Hilton
12.2022 - 11.2024
Optician/Sales Associate
LensCrafters
06.2021 - 11.2022
Cashier
Target
08.2019 - 02.2020
Cashier/Hostess/Busser
Spring Creek Barbeque
11.2018 - 06.2019
High school diploma or GED -
Jack E Singley Academy