Porcha M. King
Front Office Manger
Savannah,GA
Summary
Accomplished Management Professional with over 7 years in hospitality and technology sectors. Expertise in software development, system administration, and technical support, driving project success through effective team collaboration. Demonstrates strong problem-solving skills and a commitment to continuous learning, leveraging analytical thinking to deliver impactful solutions in dynamic environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Candlewood Suites Hotel
Pooler, Georgia
10.2025 - Current
- Cultivated guest satisfaction through genuine, enthusiastic, and friendly interactions.
- Resolved guest inquiries and complaints promptly and courteously to maintain positive guest experiences.
- Assisted guests with check-ins and check-outs in a timely manner.
- Processed reservations using hotel management software accurately.
- Answered incoming calls from guests seeking reservations or general information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Collaborated with housekeeping to ensure timely room readiness for guests.
- Inspected guest rooms prior to check-in to ensure they met quality standards.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Scheduled space or equipment for special programs, meetings and conferences.
- Trained new staff on customer service protocols and hotel policies to enhance service quality.
- Ensured compliance with hotel policies and procedures.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Front Desk Supervisor
Residence Inn Marriott
Savannah, Georgia
03.2023 - 04.2025
- Supervised front desk operations and ensured smooth guest check-in and check-out processes.
- Addressed guest inquiries and resolved complaints, contributing to increased visitor satisfaction.
- Trained and mentored staff on customer service protocols and hotel procedures.
- Executed daily cash handling and balanced financial transactions, ensuring accuracy and accountability.
- Coordinated shift schedules for front desk staff, optimizing coverage to meet guest needs.
- Collaborated with housekeeping to ensure timely room readiness for guests.
Front Desk Supervisor
Holiday Inn Resort Jekyll Island
05.2022 - Current
- Partnered with General Manager to improve guest scores through targeted service initiatives.
- Motivated team to develop creative solutions for guest needs, enhancing overall guest satisfaction.
- Facilitated effective communication within the team to uphold standards and address guest needs.
- Actively take part in Scheduling, planning, recruitment, training, supervision.
Front Desk Supervisor
Best Western and Country Inn and Suites
12.2015 - 12.2021
- Oversaw all operational areas, enhancing guest and employee satisfaction while managing human resources, financial performance, and sales to achieve strong return on investment.
- Resolved guest complaints and internal issues promptly, ensuring high service standards and guest satisfaction.
- Verifying the implementation of the brand service strategy and brand initiatives with the objective of meeting and exceeding guest expectations.
- Assisted general manager by leading team in developing and implementing property-wide strategies.
- Developed and maintained relationships with key customers, contributing to sales initiatives and revenue growth.
- Led recruitment efforts, encouraged, and motivated team members to enhance overall success.
- Performed extensive clerical duties, overseeing a fully operational hotel of 400 plus rooms, on a daily basis.
Administrative Assistant
12.2011 - 12.2013
- Answered telephone calls and organized paperwork systematically while coordinating designs for future programs.
- Compiled, stored, and retrieved management data using computer software to complete daily tasks.
- Managed department activities during supervisor absence.
- Compiled, stored, and retrieved management data using software to support daily operations.
Education
Bachelor’s Degree Program - Business Communications
Ashland University
03-2026
Associate of Science - Business And Technology
Central Georgia Technical College
12-2021
Associate of Arts - Graphic And Digital Design
Central Georgia Technical College
12-2021
Business Etiquette -
Central Georgia Technical College
12-2021
Certified in Microsoft Application's,PowerPoint, Excel, QuickBooks, Adobe Illustration's - Microsoft Applications & Adobe Illustrations
St Joseph Candler Hospital
12-2017
Diploma - Diploma
Johnson High School
06-2012
Skills
- Front desk operations
- Customer service
- Property management systems
- Reservation management
- VIP guest relations
- Organizational expertise
- Cash handling
- Sales and upselling
- Revenue management
- Operations oversight
- Shift scheduling
- Staff management
- Staff training and development
- Mentoring
- Organizational expertise
- Time management
- Scheduling
- Microsoft Office
- POS operation
- Problem-solving skills
- Strong leadership
- Communication skills
- Administrative skills
- POS operation
- Reservation management
- Strong leadership
References
Available upon request
Awards
Certificate of Achievement, Chairman of Savannah, 01/01/16 - 12/31/16
Certification
Certified In Microsoft Applications
Cpr Certified
Cpr Certified
Timeline
Guest Service Representative
Candlewood Suites Hotel
10.2025 - Current
Front Desk Supervisor
Residence Inn Marriott
03.2023 - 04.2025
Front Desk Supervisor
Holiday Inn Resort Jekyll Island
05.2022 - Current
Front Desk Supervisor
Best Western and Country Inn and Suites
12.2015 - 12.2021
Administrative Assistant
12.2011 - 12.2013
Bachelor’s Degree Program - Business Communications
Ashland University
Associate of Science - Business And Technology
Central Georgia Technical College
Associate of Arts - Graphic And Digital Design
Central Georgia Technical College
Business Etiquette -
Central Georgia Technical College
Certified in Microsoft Application's,PowerPoint, Excel, QuickBooks, Adobe Illustration's - Microsoft Applications & Adobe Illustrations
St Joseph Candler Hospital
Diploma - Diploma
Johnson High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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