Gloria Gass
Bradenton,FL
Summary
Resourceful professional in Guest Services known for high productivity and efficient task completion. Possess specialized skills in guest relations, Register, and problem-solving. Excel in communication, adaptability, and time management, ensuring smooth operations and superior guest satisfaction. Great team player.
Overview
15
15
years of professional experience
Work History
Guest Service Representative
Thorntons Gas Station
Bradenton , Florida
07.2024 - Current
- Place orders at the register for guests.
- Promoted loyalty programs to encourage repeat business.
- Organized special requests.
- Cook in the kitchen
- Clean bathrooms
- Greeted walk-in and phone guests, determining interests and needs.
- Coordinated transportation arrangements for guests as needed.
- Maintained cleanliness of lobby area throughout shift.
- Outside trash
- Wipe counters
Teacher/directors Assistant
Kidzone Preschool Academy
Bradenton, Florida
02.2014 - 09.2024
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
- Tested students' comprehension of subject matter through quizzes, tests and projects.
- Led students through safety procedures for active shooter and fire drills.
- Received recognition for contributions to innovative concepts in classroom instruction.
- Remained calm and patient in student interactions to support individual growth and development.
- Provided individualized instruction to meet the needs of all students.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Men Sales Representative
Bealls Department store
Bradenton, FL
11.2013 - 02.2014
- Collaborated with marketing team to create promotional materials for products and services.
- Reset store displays for special events and seasonal merchandise changes.
- Provided technical support for customers using the company's products or services.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Produced sales documents, finalized deals and filed records.
- Listened to customer needs to identify and recommend best products and services.
Crew Member
McDonald's Restaurant
Bradenton, FL
06.2010 - 12.2012
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Served food quickly for positive guest experiences.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Informed customers about daily specials in an engaging manner.
- Assembled and served meals according to specific guest requirements.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Maintained safe food handling practices to prevent germ spread.
- Upheld high standards of productivity and quality in operations.
Education
Cosmetology - Beauty
Manatee Technical College
Bradenton, FL05-2019
High School Diploma -
Manatee HighSchool
Bradenton, FL06-2012
Skills
- Great Customer service skills
- Fast learner
- Works at good pace
- Can help with any project
- Team player
- Punctual
- Upselling
- Relationship building
- Product recommendations
- Adapt to diverse groups
- Verbal and written communication
- Product sales
- Feedback implementation
- Problem-solving skills
- Superb time management
- Money handling
- Retail merchandising expertise
Timeline
Guest Service Representative
Thorntons Gas Station
07.2024 - Current
Teacher/directors Assistant
Kidzone Preschool Academy
02.2014 - 09.2024
Men Sales Representative
Bealls Department store
11.2013 - 02.2014
Crew Member
McDonald's Restaurant
06.2010 - 12.2012
Cosmetology - Beauty
Manatee Technical College
High School Diploma -
Manatee HighSchool