Johanna Hesson
Veterinary Assistant Student
Green Mountain Falls,CO
Summary
Proactive and goal-oriented professional with excellent time management, communication, and analytical skills. Known for reliability and adaptability, with swift ability to learn and apply new skills. Eager to contribute these qualities to drive team success and further develop professional skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
27
27
years of professional experience
4
4
Certifications
Work History
Guest Service Representative
Royal Gorge Epic Adventures
04.2022 - 12.2022
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Handled emergency situations with composure, ensuring guest safety and minimal disruption.
Full Spectrum Imagery Intelligence Analyst
Geo Owl LLC
02.2021 - 02.2022
- Joint Special Operations Command
- Works with minimal supervision utilizing AGAT command procedures for analyzing intelligence and building products in a correct and efficient manner
- Analyzes a broad array of imagery types to include Electro-Optical (EO), Thermal Infrared (IR), Multi-Spectral (MSI), and Synthetic Aperture Radar (SAR) imagery to include Two-Color Multiview (2CMV) and Coherent Change Detection (CCD), as well as intelligence data to produce full spectrum geospatial intelligence reports
- Expresses thorough knowledge of SocetGXP software to create GEOINT products
- Explores multiple available intelligence tools in an effort to thoroughly research tasks and requests
- Completes products and reports to ensure compliance with relevant command regulations
- Devotes special emphasis to punctuality and works to maintain outstanding attendance record, consistently working long hours and weekends to meet mission requirements
- Conducted terrain analysis for optimal route planning, reducing risks associated with difficult terrain features.
- Prepared comprehensive geospatial intelligence products tailored to specific customer needs, ensuring relevance and clarity.
- Managed multiple projects simultaneously while adhering to strict deadlines, ensuring timely delivery of essential information.
- Maintained an up-to-date knowledge of industry standards and best practices related to GIS applications using various training resources, ensuring the highest quality of work.
- Analyzed satellite imagery to monitor infrastructure changes, providing critical updates on adversarial activities.
- Identified potential threats through pattern-of-life analysis, enabling proactive security measures implementation.
- Collaborated with multi-disciplinary teams to provide comprehensive geospatial analysis for various projects.
MiniSAR Imagery Analyst and Support Technician
Airscan Inc.
07.2011 - 01.2020
- Performed near real-time analysis of Synthetic Aperture Radar imagery in Counter-IED (CIED) coherent change-detection (CCD) capacity onboard the RQ-5 Hunter, and previously RQ-23 Tigershark UAVs, utilizing Sandia National Laboratories proprietary programming and software
- Performed forensic scene analysis using repeat pass coherent change-detection (CCD) analysis for missions directly related to national security and for the safety of ISAF and US forces
- Involved in the creation, handling, processing, and storing of classified information
- Interpreted, researched, evaluated, and compiled time-sensitive coherent change detection (CCD) data products
- Trained new and incoming individuals on position specific tasks, duties and procedures
- Developed and assisted with implementation of imagery collection plan
- Worked flexible hours; night, weekend, and holiday shifts in a deployed/hostile environment
- Conducted detailed terrain studies to support tactical decision-making for military operations.
- Ensured compliance with legal guidelines and ethical considerations throughout the image exploitation process.
- Drafted and developed reports to convey findings from missions.
- Contributed to successful operations by providing timely and actionable insights based on thorough imagery analysis.
- Mentored junior analysts, fostering professional growth and strengthening team dynamics.
- Prepared high-quality geospatial intelligence products tailored to specific customer requirements, enhancing mission effectiveness.
Imagery Analyst
US Air Force
02.2005 - 02.2011
- Extensive experience in measurement and signals intelligence (MASINT/AGI), synthetic aperture radar (SAR), infrared (IR) and electro-optical (EO) imagery and full motion imagery (FMV) exploitation
- Conducted change analysis with MASINT coherent change detection and 2 color multiview imagery
- Analyzed EO/IR/SAR imagery on several different platforms with varying levels of imagery quality
- Monitored over 4000 hours of near-real time full-motion video (FMV)
- Knowledge of checking and disseminating near real-time reports and imagery products for worldwide customers
- Experience in training of personnel on Global Hawk (GH), Predator/Reaper UAV, and U-2 imagery, as well as documenting such training
- Oversaw and executed updates to collection management database while sitting in the screener positions for Global Hawk
- Utilized MIRC chat to stay in constant contact with customers, sensor operators, and other DGS bases while sitting as a screener for Predator and Reaper missions
- Developed and produced imagery product reports based on customer specifications, needs, and EEIs
- Reduced turnaround time for intelligence reports by optimizing workflows and prioritizing critical tasks.
- Mentored junior analysts, fostering professional growth and strengthening team dynamics.
- Drafted and developed reports to convey findings from missions.
- Continuously refined analytical skillset through participation in professional development workshops, conferences, or online training courses.
- Performed damage assessments after natural disasters or enemy actions, informing recovery efforts and resource allocation decisions.
Education
Veterinary Assistance -
Pima Medical Institute
Colorado Springs, CO07-2025
Biology -
University of Colorado At Colorado Springs
Colorado Springs, COGeographic Information Systems -
Sandia National Laboratories
Albuquerque, NM08.2011
Communications Applications Technology -
Community College Of The Air Force
Montgomery, AL12.2010
Imagery Analysis Apprentice -
Air Force Intelligence Technical Training School
Goodfellow AFB09.2005
Skills
- Computer proficiency, Microsoft Office, Google Workspace
- Highly organized, detail-oriented, critical thinking, multitasking, and problem solving
- Office support, documentation, report writing, data entry proficiency
- Great teamwork, collaboration, flexibility, adaptability, and verbal/written communication skills
- Quality control guidelines, information protection, financial transactions, and product sales
- Excellent listening skills, customer service, guest relations, and issue resolution
Certification
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association
- Basic Life Support Certification (BLS)
- Colorado Driver's License
Other Certifications
- RQ-5 Hunter, RQ-23 Tigershark, MQ-9 Reaper, MQ-1 Predator, U2
- Secret/Non-secure Internet Protocol Router Network (SOIS, JIANT, JDI)
- Intelligence Link (INTELINK), National Exploitation System (NES), Cedalion, Google Earth (GE), ArcPortal, NGA Softcopy, UNICORN tracking/reporting/dissemination, MIRC chat, Rocket Chat, JTAAC, Imagery Web Portal (previously Cobalt), Raster Roam, Image Product Library (IPL), Microsoft Office Suite / Windows Vista and XP UNIX System to include Socet GXP/VITec/Remote View Electronic Light Table (ELT), Imagery Exploitation Support System (IESS), Visual Coverage Tool (VCT), WARP, Enhanced Analyst Client (EAC)
- Sandia National Laboratories specific programs MDET, ChipView
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Guest Service Representative
Royal Gorge Epic Adventures
04.2022 - 12.2022
Full Spectrum Imagery Intelligence Analyst
Geo Owl LLC
02.2021 - 02.2022
MiniSAR Imagery Analyst and Support Technician
Airscan Inc.
07.2011 - 01.2020
Imagery Analyst
US Air Force
02.2005 - 02.2011
Veterinary Assistance -
Pima Medical Institute
Biology -
University of Colorado At Colorado Springs
Geographic Information Systems -
Sandia National Laboratories
Communications Applications Technology -
Community College Of The Air Force
Imagery Analysis Apprentice -
Air Force Intelligence Technical Training School
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