Mc Andy Nerestant
Boynton Beach,FL
Summary
Dedicated and compassionate professional with a proven track record in empowering individuals to achieve their full potential within numerous settings. A specialist with the goal of utilizing strong interpersonal skills, empathy, and a proactive approach to assist clients in overcoming barriers, fostering self-reliance, and fostering sustainable career advancement within the community.
Overview
6
6
years of professional experience
Work History
Guest Service Representative
The Breakers
09.2021 - Current
- Display proficiency utilizing Hotel Management Software (HMS) and HotSOS data systems to organize daily operations and generate reports for Guest Services Department.
- Conduct daily operation briefings for team of 15+ employees to handle guest requirements from check-in through check-out dates.
- Foster award-winning rapport and retention through use of interpersonal skills with diverse array of visitors leading to 3 consecutive AAA Diamond Awards for organization.
- Collaborate in organizational operations for essential company events. (ex. Annual Cavallino Classic and monthly West Palm Beach Chamber of Commerce)
Lead Server
Boca Raton Resort & Hotel
08.2019 - 04.2020
- Facilitated effective communication and cooperation between management and workers as liaison.
- Proficiently handled high-value cash, credit, and debit transactions exceeding $1,000 utilizing state-of-the-art POS system.
- Conducted comprehensive assessments and skillfully mitigated risk management scenarios to minimize loss of sales.
- Provided comprehensive training and exercised direct supervision over all service levels, ensuring exceptional guest experience with focus on quality.
Orientation Leader
Florida Atlantic University
01.2018 - 01.2019
- Efficiently facilitated orientation over 10,000 incoming students into FAU's vibrant community, helping them seamlessly integrate and feel connected.
- Exemplified strong collaboration skills by successfully partnering with 24 fellow Orientation Leaders and multiple university departments to foster cohesive and coordinated orientation experience.
- Successfully contributed to 15 immersive, two-day first-year orientations and 10 streamlined, one-day transfer orientations.
Education
B.S. in Public Administration -
Florida Atlantic University
FL, May 202305.2023
Skills
- Microsoft Office Suites
- Google Workspace
- Bilingual (Haitian Creole)
References
- Quentin T. Wilson Jr, B.A.
Strategic Business Development Lead, Amazon
(239) 692-1931
- Albert Pallante, B.S.
Assistant Director of Guest Services, The Breakers
(561) 317-3495
- Abijah Howell, M.B.A.
Senior Business Operations Analyst, Accenture Federal Services
(412) 997-4230
Affiliations
- Alpha Phi Alpha Fraternity, Incorporated
Timeline
Guest Service Representative
The Breakers
09.2021 - Current
Lead Server
Boca Raton Resort & Hotel
08.2019 - 04.2020
Orientation Leader
Florida Atlantic University
01.2018 - 01.2019
B.S. in Public Administration -
Florida Atlantic University
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