Jayda Carter
Arlington,TX
Summary
Detail‑oriented Medical Office Administrator with strong experience supporting busy healthcare practices through efficient scheduling, patient communication, and accurate medical record management. Skilled in coordinating front‑office operations, verifying insurance, processing documentation, and maintaining HIPAA compliance. Known for creating a welcoming patient experience, streamlining workflows, and supporting providers with reliable administrative and clerical assistance.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Baylor Scott & White Health
Dallas, TX
07.2024 - 10.2025
- Coordinated patient scheduling and appointment confirmations to enhance workflow efficiency.
- Assisted patients with registration processes, ensuring accurate data collection and verification.
- Managed medical records updates, maintaining confidentiality and compliance with healthcare regulations.
- Managed daily influx of 60-80 calls, ensuring efficient resolution and customer satisfaction.
Claims Representative
Transamerica Life Insurance Company
Plano, TX
05.2021 - 07.2023
- Evaluated claim submissions for accuracy, identifying discrepancies and initiating necessary adjustments.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Followed up with customers on unresolved issues.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Oversaw customer service and claims operations, managing 60-80 calls daily.
Patient Service Representative
Cognizant Technologies
Dallas, TX
03.2020 - 04.2021
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Managed high call volume by assisting customers with inquiries and issues, handling 60-80 calls daily.
Education
Diploma - Medical Office Administration Program
Concorde Career College
Grand Prairie, TX05-2026
High School Diploma -
South Grand Prairie Highschool
Grand Prairie, TX05-2018
Skills
- EMR
- Able to quickly and accurately solve problems
- Medical Terminology
- Billing
- Charting
- Answer phones
- Scheduling appointments
- Insurance verification
- Time Management
- Check-in/out patients
- Payroll and taxes
- Microsoft Office Suites
- Front Office Administration
- Providing Excellent Customer Service Skills
- Handling financial transactions/cash
- Detail-oriented
Timeline
Patient Service Representative
Baylor Scott & White Health
07.2024 - 10.2025
Claims Representative
Transamerica Life Insurance Company
05.2021 - 07.2023
Patient Service Representative
Cognizant Technologies
03.2020 - 04.2021
Diploma - Medical Office Administration Program
Concorde Career College
High School Diploma -
South Grand Prairie Highschool