Shannon Black
Columbus
Summary
Professional with experience in healthcare and customer support, skilled in managing patient and members interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient/ member satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Quantum Health
06.2022 - Current
- Service and manage different members insurance plans.
- Build and chase authorizations for services being rendered.
- Handle sensitive patient concerns with professionalism and empathy.
- Verify insurance eligibility and coverage for patients.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Mammography Coordinator
On-Site Mammography
08.2021 - 06.2022
- Coordinated the mammography dept.
- Handled all front office, checking in patients.
- Informed follow up's with patients.
- Entered data, generated reports, and produced tracking documents.
Scheduling Coordinator
OhioHealth
08.2018 - 08.2021
- Scheduled and registered all in and out patient diagnostics procedures for multiple sites affiliated patient care.
- Verified insurance via web, fax or phone.
- Processed orders in the Epic system for scheduling.
- Collected POS.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage appointment.
Medical Scheduler
OHIO GASTROENTEROLOGY GROUP
07.2017 - 08.2018
- Scheduled appointments for office visits, Colon and EGD procedures.
- contacted patients to schedule their an appointment from their provider referral.
- Processed direct consults from patients hospital admission.
Customer Service Representative
Ac Lens
06.2015 - 06.2017
- Processed in/outbound calls for orders, placed for contacts lens, eyeglasses, eye accessories.
- Verified contact lens/eyeglass prescriptions with doctor offices, process incoming emails and faxes pertaining to orders placed.
- Responded to customer requests for products, services, and company information.
Education
Technical - Medical Administration
New Horizons Learning Center
Grand Rapids, MI01.2005
Medical Assistant Diploma - Medical Assistant
Olympia Everest Institute
Grand Rapids, MI01.2002
High School Diploma - General Studies
Directions High School
Grand Rapids, MI05-1996
Skills
- EMR systems
- Custodial experience
- Clerical experience
- Medical records
- Medical receptionist
- Escrow
- Image Scanning
- Mortgage Processing
- Data Entry
- Windows
- Receptionist
- Medical Records
- Front desk
- Banking
- Medical Office Experience
- Medical terminology
- Customer support
- Microsoft Word
- Insurance verification
- Typing
- Billing
- Phone triage
- Documentation review
- Computer skills
- Babysitting
- Office Administration
- Electronic Medical Records
- Filing
- MS Office
- Childcare
- Customer service
- Computer
- HIPAA
- Epic
- Cleaning
- Microsoft Access
- Medical Terminology
- Insurance Verification
- SharePoint
- Multi-line phone systems
- Microsoft Office
- EMR
- Medical office experience
- Medical Scheduling
- Time Management
- Hospital experience
- Word
- Laundry
- Commercial cleaning
- Organizational skills
- Coding
- Hotel experience
- Healthcare admin
- Scheduling
- Customer Service
- Medical Assisting
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Payment collection
- Scheduling appointments
- Patient greeting
- Eligibility determination
- Medical insurance
- Office administration
- Data entry proficiency
- Document filing
- Conflict resolution
Certification
- Medical Assistant, 05/01/02
- Driver's License, 12/01/22, 12/01/30
- Medical Administration, 12/01/05, 12/01/07
- Medical Billing and Coding, 12/01/05, 12/01/07
Additional Information
Microsoft Office, Customer Service
Willing To Relocate
- Dublin, OH
- Columbus, OH
- Franklin County, OH
Personal Information
Authorized To Work: US for any employer
Timeline
Patient Service Representative
Quantum Health
06.2022 - Current
Mammography Coordinator
On-Site Mammography
08.2021 - 06.2022
Scheduling Coordinator
OhioHealth
08.2018 - 08.2021
Medical Scheduler
OHIO GASTROENTEROLOGY GROUP
07.2017 - 08.2018
Customer Service Representative
Ac Lens
06.2015 - 06.2017
Medical Assistant Diploma - Medical Assistant
Olympia Everest Institute
Technical - Medical Administration
New Horizons Learning Center
High School Diploma - General Studies
Directions High School
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