Devora Beyda
Los Angeles,CA
Summary
I am an organized professional and hardworking woman. I have excellent communication skills and a strong ability in problem-solving. I am looking for a company to work for long-term and help it flourish. I have a solid understanding of how businesses and medical practices operate. I am comfortable answering phones, addressing questions, and assisting patients and co-workers. I am also proficient with computers and various software programs, including Microsoft Office, Outlook, EPIC, QuickBooks, and WELL. I took some time off for family reasons.
Overview
29
29
years of professional experience
Work History
Patient Service Representative
Cedars-Sinai Medical Center
02.2022 - 03.2023
- Provided exceptional customer service to patients, ensuring a positive experience throughout their visit
- Scheduled and confirmed patient appointments, efficiently managing a high volume of calls and inquiries
- Verified insurance coverage and obtained necessary authorizations for medical services, minimizing billing errors
- Maintained accurate patient records by updating personal information, medical history, and insurance details in the electronic database
- Addressed patient concerns and resolved issues promptly and professionally, resulting in increased patient satisfaction ratings
- Assisted with the check-in process by verifying patient demographics, collecting co-pays, and explaining office policies
- Collaborated with healthcare providers to coordinate referrals for specialized treatments or consultations as required
- Managed incoming/outgoing correspondence such as emails, faxes, and mail to ensure timely communication between patients and healthcare professionals
- Educated patients on available resources such as online portals or mobile applications for accessing test results or scheduling appointments
- Performed administrative tasks including filing documents, organizing charts, maintaining inventory of office supplies, etc
- Achieved an average call resolution time of XX minutes through effective problem-solving skills
- Increased appointment adherence rate by XX% through proactive reminder calls
- Reduced billing errors through meticulous verification processes
Administrative
Temping
01.2020 - 02.2022
- Due to Covid-19 I was temping while I look for a full-time position. I am experienced with checking patients in and out, collected payments, updating patients information, scheduling appointments, medical billing, collections, appeals, answering phones, and bookkeeping. As well as working with my co-workers to provide exceptional patient care.
Practice Assistant Manager
Hyperthermia Cancer Institute
01.2019 - 12.2019
- I scheduled appointments, answered phone calls, collected payments, scanned documents, prepared deposits, obtained prior authorizations from insurance companies, posted and updated patients information, verified insurance eligibility, and prepared reports.
Co-Manager
VCA West Los Angeles Animal Hospital
07.2017 - 12.2018
- I co-managed a hospital with 250 employees and 60 doctors. I hired and mentored employees and ensured that the hospital procedures and protocols were met. I addressed employees’ and client questions, resolved client financial issues, addressed complaints, and made sure the hospital operated smoothly while providing the utmost of care to our clients and patients.
Practice Manager
Dr. Richard Metz, Internal Medicine
02.2015 - 06.2017
- I scheduled appointments, procedures, collected payments, made deposits, obtained prior authorizations for procedures and medications, answered phones, called in medication refills, answered insurance questions, and addressed patients concerns. I also enrolled patients and managed our Concierge patients.
Office Manager/Insurance Biller/Bookkeeper
Dr. Stanley Bierman, Dermatologist
03.2005 - 02.2015
- I managed the daily tasks of the front office. I scheduled appointments, office procedures, billed insurance companies and patients, collected on old accounts receivables, answered phones, verified insurance benefits, prepared deposits, and bookkeeping.
Patient Care Coordinator
Dr. Sanford Tisherman, OBGYN
03.1994 - 03.2005
- I billed insurance companies and patients, scheduled office procedures, scheduled surgeries at Cedars Sinai, did the bookkeeping, collections, prepared deposits, generated reports, correspondence, contracts, insurance verification and coverage, and obtained prior authorizations.
Education
Associates Degree - Business
Santa Monica College
Santa Monica, CASkills
- Medical terminology
- Medical office experience
- Leadership
- Office management
- Medical scheduling
- Organizational skills
- Office experience
- ICD-10
- Mentoring
- Time management
- Word processing
- Care plans
- EHR systems
- Typing
- Hospital experience
- Patient Care, Billing, Collections, Scheduling, Office Manager (10 years)
- Epic
- Medical receptionist
- Medical coding
- Customer service
- Front desk
- Computer skills
- EMR systems
- Medical billing
- Multi-line phone systems
- Computer literacy
- Medical collection
- Insurance verification
- Patient care
- Medical records
- Clerical experience
- QuickBooks
- Administrative experience
- Filing
- Documentation review
- Phone etiquette
- CPT coding
- ICD coding
- Accounts receivable
- Bookkeeping
- HIPAA
- Medicare
- Patient service
Timeline
Patient Service Representative
Cedars-Sinai Medical Center
02.2022 - 03.2023
Administrative
Temping
01.2020 - 02.2022
Practice Assistant Manager
Hyperthermia Cancer Institute
01.2019 - 12.2019
Co-Manager
VCA West Los Angeles Animal Hospital
07.2017 - 12.2018
Practice Manager
Dr. Richard Metz, Internal Medicine
02.2015 - 06.2017
Office Manager/Insurance Biller/Bookkeeper
Dr. Stanley Bierman, Dermatologist
03.2005 - 02.2015
Patient Care Coordinator
Dr. Sanford Tisherman, OBGYN
03.1994 - 03.2005
Associates Degree - Business
Santa Monica College
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