Frantasia Bannister
West Palm Beach,FL
Summary
Dedicated Patient Service Representative recognized for consistently high productivity and efficient task management. Proficient in patient scheduling, record keeping, and front desk operations, with a strong emphasis on communication and empathy. Proven track record of enhancing patient satisfaction while supporting healthcare team effectiveness.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Portable Medical Diagnostics
West Palm Beach, US
09.2022 - Current
- Inputted patient demographic data into electronic health record system.
- Explained policies, procedures and services to patients.
- Verified insurance information, collected payments, and scheduled appointments.
- Obtained informed consent and payment documentation from patients and filed in system.
- Applied HIPAA privacy and security regulations while handling patient information.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
Customer Service/Dispatcher
Nation Safe Drivers
Boca Raton, US
02.2021 - 08.2022
- Maintained accurate records of all customer interactions for future reference.
- Assisted customers with technical issues related to products or services.
- Worked closely with lead technicians to handle scheduling, follow ups and recalls.
- Scheduled service calls for customers based on their needs and geographic location.
Team Member
KFC
Boynton Beach, US
09.2020 - 03.2021
- Serviced 100 customers in 3 hours by introducing a massive discount campaign that attracted a large number of people
- Maintained a clean and organized work area throughout shift.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Education
High School Diploma -
Santaluces Community High School
Lantana, FL05.2022
Some College (No Degree) - Nursing
Palm Beach State College
Lake Worth, FLSkills
- Leadership Experience
- Cash Handling
- Math
- Restaurant experience
- Cashiering
- Care plans
- Babysitting
- Sales
- Telemarketing
- Search Engine Optimization (SEO)
- Filing
- Medical billing
- Phlebotomy
- Insurance Verification
- Experience Administering Injections
- Vital Signs
- Medical Coding
- Patient Care
- Medical Office Experience
- Customer service
- Medical terminology
- Vital signs
- Medical administrative support
- Communication skills
- Management
- Patient care
- Working with people with disabilities
- Driving
- Statistics
- Medical records
- Typing
- Data entry
- Logistics
- Dental terminology
- Private practice
- Analysis skills
- Phone etiquette
- Transportation management systems
- Insurance verifying
- Medical filing
- Appointment confirmation
- Front desk supervision
- Healthcare industry
- Patient intake
Certification
- Food Handler Certification
- Driver's License
- CPR Certification
- Certified Medical Assistant
- BLS Certification
- First Aid Certification
References
References available upon request.
Timeline
Patient Service Representative
Portable Medical Diagnostics
09.2022 - Current
Customer Service/Dispatcher
Nation Safe Drivers
02.2021 - 08.2022
Team Member
KFC
09.2020 - 03.2021
High School Diploma -
Santaluces Community High School
Some College (No Degree) - Nursing
Palm Beach State College
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