Susan L Kendricks
Ashland,Ky
Summary
- Compassionate, dedicated, and efficient Patient Service Representative with 30 years of attentive customer service in a high-volume and fast-paced healthcare profession is seeking a position that allows me to advance and learn other skills while helping others. Successfully work as part of a team to reach personal and business goals.
Overview
27
27
years of professional experience
Work History
Patient Service Representative
Cabell Huntington Hospital/Kenova Family Medicine
Huntington , West Virginia
04.2024 - Current
- Schedule appointments in person, and by phone.
- Verify health insurances.
- Scan completed forms, identification, and insurance cards into each patient's electronic charts.
- Answer and direct incoming calls using a multi-line telephone system.
- Process payments.
- Excellent customer service.
- Register patients by verifying records to update the computer system and patient charts.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Maintained a clean and organized reception area.
- Fax and retrieve faxes and uploaded documents to patient charts to assist clinical staff.
Patient Service Representative
Marshall Health Pediatrics
Huntington, WV
08.2023 - 04.2024
- Register patients
- Verify insurances
- Schedule patient appointments and procedures.
- Refer patients to appropriate professionals and services.
- Scan completed forms, identification and insurance cards, maintaining patient documents folder.
- Answer and direct incoming calls using multi-line telephone system.
- Process payments
- Customer service
Home Health Scheduler
Kings Daughters Medical Center
Ashland , KY
04.2022 - 08.2023
- As a Home health scheduler I schedule patient home visits for the nurses, physical therapist and occupational therapist. I communicate with each one daily to help make they're day go smoothly as possible.
- Work on varies reports for the department.
- Communicate with patients and families when they call in asking questions.
- Answer the main office phone line and direct to the appropriate staff member.
- Work and communicate closely with other coworkers.
- Distribute faxes and other correspondence to the appropriate person.
- Updated reports and daily logs for management use and permanent files.
Customer Service Representative
Pathways Inc. Ashland
Ashland , KY
11.2019 - 09.2020
- Post daily schedules.
- Verify insurances in electronic live system.
- Schedule patient appointments.
- Answer phones and direct to appropriate staff.
- Copy, scan and fax correspondence.
- Processed telephone calls and triage concerns and problems.
- Obtain consent for healthcare services from patients to document in chart.
- Work closely with other coworkers, therapist and doctor.
- Enforce HIPPA and patient confidentiality.
Patient Relations Associate
University Of Kentucky Outpatient Psychiatry
Lexington, KY
06.2012 - 07.2019
- Register and schedule patients in companies electronic database.
- Electronic Medical Records.
- Communication and interaction with mental/behavioral health and Addiction clinic patients.
- Verify insurances through an electronic live system.
- Enforce HIPPA and patient confidentiality.
- Work closely with coworkers, doctors and therapist.
- Fax, mail, scan and email correspondence.
- Assist medical records and intake office when needed.
- Cash handling and collect copays.
- Complete Patient attendance and no shows.
- Answer phones and direct to the proper personnel.
- Coordinate with patients and healthcare professionals to meet patient needs.
Patient Relations Assistant
University Of Kentucky Family Medicine And Peds
Lexington, KY
06.1998 - 05.2012
- Register patients for Family Medicine and Pediatrics as well as scheduled appointments by phone and in person.
- Copy medical records for patients, other doctor offices, and legal purposes.
- Pull and prep charts for appointments, retrieve charts for whom may need them, and file charts.
- Verify insurances through electronic live system.
- Cash handling and collect copays. Complete patient attendance and no shows.
- Fax notes and paper prescriptions.
- Answer phones and direct to the proper personnel.
- Work close to other staff members and doctors.
- When needed would help room patients and take vitals if we were short staffed.
- Enforce HIPPA and patient confidentiality
- Respond to patient concerns and inquiries professionally and efficiently.
Education
High School Diploma -
Tates Creek High School
Lexington, Ky05.1990
1990
Skills
- Electronic Medical Records
- Cash handling
- Copying medical records
- Customer service
- Faxing
- Scanning
- Addiction/Suboxone
- Family Medicine
- Pediatrics
- Psychiatry
- Scheduling appointments and registration in company database
- Answering phones
- Insurance verification
- Submitting insurance
- Multitasking
- Teamwork
- Maintaining medical records
- Medical records filing
- Psychiatric and mental health care
- Data Entry
- Inbound and outbound calling
- Patient interviewing skills
- Organizational skills
- Front Desk
- Leadership experience
- Computer skills
- People person
- Homehealth Scheduling
Personal Information
I enjoy spending time on our family farm raising and learning about all our animals. Living in the country and spending time with my family is the absolute best.
Socially, I enjoy meeting and communicating with other people. I love learning about the history and cultures of individuals I meet daily.
References
Upon Request
Timeline
Patient Service Representative
Cabell Huntington Hospital/Kenova Family Medicine
04.2024 - Current
Patient Service Representative
Marshall Health Pediatrics
08.2023 - 04.2024
Home Health Scheduler
Kings Daughters Medical Center
04.2022 - 08.2023
Customer Service Representative
Pathways Inc. Ashland
11.2019 - 09.2020
Patient Relations Associate
University Of Kentucky Outpatient Psychiatry
06.2012 - 07.2019
Patient Relations Assistant
University Of Kentucky Family Medicine And Peds
06.1998 - 05.2012
High School Diploma -
Tates Creek High School