Maria Olalde
Arlington,TX
Summary
Motivated professional with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software. Plus, I have experience with RIS and EIS systems
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Touchstone Imaging
Irving, Texas
05.2025 - Current
- Managed patient scheduling and appointment confirmations for imaging services to enhance operational efficiency.
- Addressed patient concerns during incoming calls, providing professional and empathetic support.
- Communicated procedures and imaging requirements clearly to patients, ensuring understanding.
- Collaborated with clinical staff to facilitate seamless patient experiences during visits.
- Adhered to HIPAA regulations while managing confidential patient information.
- Ensured completion of all necessary paperwork prior to patient visits.
- Facilitated communication between healthcare providers and patients to ensure seamless referral processes.
- Assisted patients in understanding referral processes and addressing inquiries.
- Cultivated relationships with specialists to streamline referral management.
- Supported training of new staff on referral procedures and system usage.
- Aided clinical team to support administrative needs for clinical referrals.
- Prepared referral documents containing patient information, diagnosis codes, treatment plans, and provider information.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
Client Authorization Coordinator
Aveanna Heathcare
11.2024 - 02.2025
- Improved patient care by efficiently coordinating authorizations for medical procedures and treatment plans.
- Collaborated with multidisciplinary teams to ensure timely submission of documentation for insurance approval, improving authorization turnaround times.
- Facilitated timely renewals of ongoing authorizations by closely monitoring expiration dates and initiating renewal processes proactively.
- Enhanced communication between healthcare providers and insurance companies, streamlining patient treatment approval processes.
- Reviewed documentation for accuracy and assessment of necessity.
- Provided exceptional customer service to patients, addressing their concerns related to insurance coverage and authorizations promptly and empathetically.
- Conducted regular audits of authorization files, identified discrepancies, and implemented corrective actions to maintain compliance.
Operations Specialist
Aveanna Heathcare
05.2023 - 02.2025
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Maintained database systems to track and analyze operational data.
- Collected and organized information for database system to ensure data accuracy and accessibility.
- Compiled and structured data into digital database for streamlined access and reporting.
- Developed reports that summarized findings and provided actionable recommendations for operational improvements.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Improved safety protocols, significantly reducing workplace incidents by conducting regular audits and training sessions.
Communications Coordinator
Arrow Personnel
06.2022 - 03.2023
- Coordinated planning, production, and execution of email blasts, digital signage, event flyers, and social media campaigns to maximize reach.
- Increased event attendance through targeted marketing efforts, resulting in higher levels of community engagement.
- Created and refined content for operations, marketing, and public relations to enhance messaging.
- Streamlined internal communications by establishing protocols and templates for consistent messaging.
- Improved employee satisfaction by fostering open communication channels and addressing concerns promptly.
- Edited and reviewed content across internal platforms to ensure clarity and consistency.
- Delivered clear, concise reports to senior leadership on the effectiveness of various communication strategies.
Education
High School Diploma -
Polytechnic High School
Fort Worth, TX05-2020
Skills
- Patient registration
- Appointment scheduling
- Excellent communication
- Referral processing
- Referral coordination
- Insurance verification
- Prior authorization
- Medical coding
- Medical billing and coding
- Medical Terminology
- Electronic medical records
- Patient relations
- Patient callbacks
- Reminder calls
- Documentation
- HIPAA compliance
- Healthcare regulations
- Confidentiality compliance
- Workflow management
- Workflow optimization
- Data entry accuracy
- Data entry
- Front desk operations
- Office administration
- Scheduling software
- Document scanning
- Microsoft office
- Microsoft proficiency
- Telephone etiquette
- Multitasking
- Organizational skills
- Time management
- Excellent communication
- Relationship building
- Critical thinking
- Training development
- Clinical support
- Outpatient care
- Medical records management
- Referral verification
- Time management
- Document scanning
- Training development
- Scheduling software
Languages
- Spanish
- English
Timeline
Patient Service Representative
Touchstone Imaging
05.2025 - Current
Client Authorization Coordinator
Aveanna Heathcare
11.2024 - 02.2025
Operations Specialist
Aveanna Heathcare
05.2023 - 02.2025
Communications Coordinator
Arrow Personnel
06.2022 - 03.2023
High School Diploma -
Polytechnic High School