Leslie Howard

• Front Desk & Administration: Greeting patients, managing check-ins/check-outs, scanning documents, and maintaining clean, compliant patient records.
• Scheduling & Coordination: Booking, rescheduling, and confirming appointments, as well as coordinating patient care with other departments.
• Insurance & Billing: Verifying insurance eligibility, explaining financial policies, and collecting co-payments or payments for services.
• Communication & Support: Answering phones, handling inquiries, and acting as a liaison between patients and clinical staff, including serving as a chaperone if needed.Tebra +6

Common Skills and Requirements:

• Technical Proficiency: Strong computer skills for using electronic medical record (EMR) systems.
• Interpersonal Skills: Professionalism in communication to foster patient satisfaction.
• Attention to Detail: Accuracy in updating patient demographics and insurance information.

• Facilitated guest check-in and check-out procedures to ensure seamless arrivals and departures.
• Delivered comprehensive information on hotel amenities and local attractions to elevate guest experiences.
• Oversaw reservation systems to ensure accurate booking confirmations and timely updates of guest preferences.
• Addressed guest inquiries with urgency, effectively resolving issues to enhance overall satisfaction.

• Greeted and checked in guests, ensuring a welcoming and efficient arrival experience.
• Managed reservations using Marriott's property management system to optimize occupancy rates.
• Assisted guests with inquiries, providing information on hotel services and local attractions.
• Coordinated housekeeping and maintenance requests to ensure timely resolutions for guest comfort.

• Assisted in balancing accounts by reconciling daily transactions, including room charges, taxes, and credit card payments.
• Produced daily, weekly, and monthly revenue reports, resulting in improved tracking of occupancy and RevPAR metrics.
• Executed system date rollovers in property management system to ensure accurate daily operations.