Patient Service Representative
Parkview Regional Medical Center
Lisa Karamol
Auburn,IN
Summary
Dynamic Patient Service Representative with a proven track record at Parkview Regional Medical Center, excelling in customer service and HIPAA compliance. Skilled in insurance verification and patient confidentiality, I enhanced patient satisfaction and streamlined registration processes. Adept at communication and data entry, my approach significantly improved workflow efficiency and patient experience.
Work History
Education
Certificate - Medical Coding And Billing
Purdue University
West Lafayette, IN05.2020
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Patient confidentiality
- Payment collection
- Scheduling appointments
- Medical terminology
- Patient greeting
- Eligibility determination
- Medical insurance
- Data entry proficiency
- Document filing
- Conflict resolution
- Reception management
- Medical billing
- Directing callers
- FLUENT IN English
- Interpreting physician orders
- Medicaid
- Verbal and written communication
- Electronic health records
- Phone etiquette
- Healthcare industry
- Data protection
- Workflow optimization
- Queue management
- Patient follow-up
- Front desk supervision
- Typing 40 wpm
- Appointment confirmation
- Check-in coordination
- Patient admitting
- Phone and email etiquette
- Insurance billing
- Patient registration
- Money handling
- Patient check-in
- Registration and admissions
- Pre-admission requests
- Payment processing
- Registration management
- Friendly and outgoing
- Data entry
- Policy understanding
- Medical coding
- Patient identity verification
- Registration and scheduling
Timeline
Patient Service Representative
Parkview Regional Medical Center
Certificate - Medical Coding And Billing
Purdue University