Karly Deanes
Grand Haven
Summary
Dedicated Patient Service Representative with over 19 years of experience in healthcare administration, excelling in customer service and HIPAA compliance. Proven track record of enhancing patient satisfaction through effective communication and meticulous data management. Skilled in electronic health records and committed to maintaining confidentiality, while fostering collaborative relationships across departments.
Flexible hard worker ready to learn and contribute to team success.
Focused patient service representative with several years of experience supporting patients in healthcare settings. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through care and treatment process.
Overview
19
19
years of professional experience
Work History
Patient Service Representative
Corewell Health
Grand Haven
04.2006 - Current
- Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism
- Demonstrated strong customer service skills by greeting patients, providing directions, and answering questions
- Ensured compliance with HIPAA regulations through proper handling of confidential patient information
- Maintained strict confidentiality of protected health Information to comply with HIPAA regulations
- Input patient data into the electronic medical record system accurately and efficiently
- Provided support to nursing staff with administrative duties such as filing, faxing, and scanning documents
- Entered data into practice management software accurately including demographics, insurance information
- Maintained cleanliness of the reception area including stocking supplies and organizing paperwork
- Compiled medical records for new patients using electronic health records system
- Provided clerical support to assist in delivery of quality health care services
- Collaborated effectively with other departments to resolve customer inquiries quickly and efficiently
- Maintained confidentiality of patient records in compliance with HIPAA regulations
- Provided excellent customer service to patients and their families
- Protected patients' rights by maintaining confidentiality of personal and financial information
- Assisted in organizing and maintaining patient files
Education
General classes -
Baker College
Muskegon, Mi06.2001
High School Diploma -
Fremont High
Fremont, MiSkills
- Electronic medical records
- HIPAA compliance
- Customer service
- Patient data entry
- Confidential information handling
- Clerical support
- Data management
- Effective communication
- Organizational skills
- Time management
- Attention to detail
- Multitasking and organization
- Database search and data entry skills
- Multitasking
- Adaptability and flexibility
- Records management
- Electronic health records
- Cross-cultural sensitivity
- Routing lab results
Timeline
Patient Service Representative
Corewell Health
04.2006 - Current
General classes -
Baker College
High School Diploma -
Fremont High