Justin Bird
Bend,OR
Summary
Motivated team member with diverse experience in customer service, patient care, hospitality, and logistics. Skilled in managing patient records, direct support, and efficient communication. Adept at working in fast-paced environments, both independently and collaboratively. Seeking opportunities to leverage strong organizational and interpersonal skills in dynamic team settings.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Patient Service Representative
Summit Health
Bend, OR
11.2024 - 09.2025
- Provided exceptional customer service to patients, ensuring a positive experience throughout their visit
- Scheduled and confirmed patient appointments, efficiently managing a high volume of calls and inquiries
- Verified insurance coverage and obtained necessary authorizations for medical services, minimizing billing errors
- Maintained accurate patient records by updating personal information, medical history, and insurance details in the electronic database
- Managed incoming and outgoing correspondence such as emails, faxes, and mail to ensure timely communication between patients and healthcare professionals
- Assisted with the check-in process by verifying patient demographics, collecting co-pays, and explaining office policies
- Utilized electronic health records (EHR) systems to streamline patient intake and documentation
- Demonstrated strong phone etiquette and organizational skills in a fast-paced clinic environment
Education
High school diploma - undefined
Caldera High School
Bend, OR06.2024
Skills
Cash register
Team motivation (leadership skill)
Guest relations
Communication skills
Managing patient records
Heavy lifting
Customer service
Outdoor work
Working with people with developmental disabilities
Hotel room supply stocking
Hospitality
Behavior management
Bussing
Medical receptionist
Attention to detail
Direct patient care
Sales
Care coordination
Van driving
Phone etiquette
Clerical experience
Guest services
Upselling
Dishwashing
Google Docs
Safety plans
DOT (Department of Transportation) regulations
Electronic health records (EHR) management
Front desk
Animal handling
Culinary experience
Hospitality industry experience
Marketing
Med spa experience
Patient care
Expediting
Preschool experience
Laundry
Childcare
Kitchen experience
Organizational skills
Working with people with autism
Computer skills
Cooking
Direct support
Medical documentation
Mobile devices
Pet care
Package delivery
Food service
Bakery
Power tools
Cleaning
Climbing
Baking
Insurance
Prior authorization
Animal care
Customer relationship management
Experience with individuals with mental health conditions
Quality inspection
Microsoft Outlook
Childhood development
Clinic experience
Meal preparation
Restaurant experience
Time management
English
Cargo van operation
Certification
- Driver's License
- Food Safety Certification
- Non-CDL Class C
- Food Handler Certification
Languages
English
Timeline
Patient Service Representative
Summit Health
11.2024 - 09.2025
High school diploma - undefined
Caldera High School