Kiya Hardie
Healthy Smiles
White Plains,MD
1
Language
6
years of professional experience
Detail oriented professional who is able to provide excellent communication and project coordination skills. Able to effectively manage numerous projects at once while providing high-quality work under tight deadlines. Proactive in finding ways to identify problems and optimize business processes as a means of helping the team meet their objectives.
Work History
Patient Service Representative
1 Year- Greeted patients, completed check-in and check-out procedures, and ensured smooth front-desk operations to enhance patient experience.
- Scheduled and confirmed patient appointments while maintaining accurate patient demographic and appointment information.
- Verified patient insurance information and facilitated collection of copayments to streamline payment processes.
- Answered multi-line phones, responded to patient questions, and directed calls to the appropriate department or provider.
- Entered and updated patient information in electronic medical record (EMR) systems while maintaining patient confidentiality.
- Coordinated referrals and maintained patient records to support efficient front-office operations in a busy medical office.
BDC Representative
2 Years 1 Month- Delivered customer support via phone, email, and chat, enhancing customer satisfaction and loyalty
- Scheduled numerous amounts of appointments daily, consistently achieving monthly targets to optimize team performance
- Executed accurate and efficient processing of customer transactions, ensuring smooth payment experiences
- Performed regular audits of data entries to identify and correct errors, maintaining a high level of accuracy
Front Desk Receptionist/Administrative Assistant
6 Months- Demonstrated professionalism in interactions with customers, co-workers, and vendors.
- Followed federal, state, and local law as well as company policy about safeguarding all confidential information.
- Monitored performance reports and managed customer receipts and dealership tags to ensure accuracy.
- Processed cash and credit/debit payments at point of sale.
- Recorded tag and title information accurately in employee booklets.
Front Desk Receptionist
8 Months- Appointment scheduling
- Created receipts for transactions
- Organized and filed documents systematically
- Processed customer payments accurately
- Responded to phone inquiries professionally
Data Entry/Customer Service
7 Months- Entered specific customer data into a CRM database by inputting alphabetic and numeric information on keyboard
- Entered customer data into CRM database, ensuring accuracy of alphabetic and numeric information
- Processed provider agreement forms, facilitating timely onboarding of providers
- Verified and cleaned data before entry into CRM, enhancing data integrity
- Maintained confidentiality of sensitive information by keeping information confidential
- Processed incoming provider agreement forms
Education
Associate's degree - Information Technology
Associate of Arts - Information And Communication Technology
High School Diploma
Skills
EMR systems
Patient service
Appointment scheduling
Patient intake
Patient follow-up
Check-in management
Appointment confirmation
Insurance verification
Eligibility verification
Payment collection
Multi-line phone systems
Live Chat
Customer support
Client relationship building
Communication tools
Phone etiquette
Organizational skills
Time management
Attention to detail
Data Entry
Performance metrics
Office administration
Administrative skills
Executive administrative support
Filing
Report preparation
Sanitation
Cash handling
Cash register
Productivity software
Deposits
Sanitation practices
Computer skills
Technical skills
CRM proficiency
CRM system proficiency
Salesforce
Google Workspace
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Windows
Mac OS
HTML5
Technical writing
Typing
Sanitation
Process optimization
Service coordination
Medical admin support
Outpatient care
Patient support
Patient outreach
Communication skills
Clerical experience
Automotive dealership
Delivery driver experience
Animal handling
Proofreading
Stocking
Management
Communication skills
Clerical experience
Account Management
Phone etiquette
Administrative skills
Patient engagement
HIPAA compliance
Eligibility verification
Insurance verification
Confidentiality management
Patient intake
Scheduling appointments
Payment collection
Patient greeting
Eligibility determination
Office administration
Patient follow-up
Check-in management
Appointment confirmation
Languages
English - Fluent
Timeline
Patient Service Representative
Healthy Smiles
08.2025 - CurrentRead More
BDC Representative
Ourisman CDJR
06.2023 - 07.2025Read More
Front Desk Receptionist/Administrative Assistant
Waldorf Chevrolet Cadillac
12.2022 - 06.2023Read More
Front Desk Receptionist
DARCARS Automotive Group
04.2022 - 12.2022Read More
Data Entry/Customer Service
J.C Appliances
03.2021 - 10.2021Read More
Strayer University
Associate's degree from Information Technology
Read More
Prince George's Community College
Associate of Arts from Information And Communication Technology
Read More
Henry E. Lackey High School
High School Diploma
Read More