Elizabeth O'Brien
Longview,WA
Summary
Experienced Adminstrative Assistant, Manager, Receptionist, Quality Control, Inventory, Logistics. General laborer for Steel and glass plants. Current forklift certification.
Diligent Patient Service Representative with proven history of enhancing patient satisfaction through effective communication and problem-solving. Successfully streamlined appointment scheduling processes, ensuring smooth operations. Demonstrated strengths in patient interaction and administrative tasks.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Cowlitz Family Health Center
09.2024 - Current
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Assisted patients with insurance verification, ensuring accurate billing processes.
- Facilitated effective communication between patients and healthcare providers for improved service delivery.
- Processed patient inquiries and concerns, maintaining high levels of customer satisfaction.
Caregiver
Consumer Direct Care Network
06.2022 - 11.2022
- Caregiver duties included medication management, making and driving to doctor appointments, running errands and essential shopping, assisting with managing a budget, housekeeping/laundry, meal planning and preparation. Also provided client with emotional support.
Care Coordination Specialist
COLUMBIA WELLNESS
05.2021 - 09.2021
- Care Coordinator for Community Mental Health CCB grant program. Duties include: insurance verification, complete referrals, data entry, charting, coordination of client care, community outreach, caseload management, and transporting clients. I have a growing caseload since our program launched June 25th 3031 but serve 15 clients currently. I am AAC licensed as well as have several behavioral health training certificates.
Bachelor's Level Mental Health Clinician
Core Health
09.2020 - 02.2021
- Bachelor’s level Mental Health Clinician.
- Completes client charting, progress notes, treatment plans, scheduling clients, developing crisis plans, crisis intervention, discharging clients and conducting DLA20 and other mental health assessments.
- AAC licensed, Certified in Telehealth and Suicide Prevention
General Laborer
Express Employment Professionals
06.2020 - 09.2020
- Forklift certified.
- Worked as general laborer, forklift operator, palletizer and light plate operator at a Glass plant.
- My second and current assignment is as a general laborer for a steel deck company.
Quality Control Technician/Batch Plant Operator
Columbia Precast Products
01.2020 - 04.2020
- Pre- pour inspection of rebar forms, batch concrete, post pour inspection of all products and stenciling to label. Mixer maintenance and housekeeping of work area. Lots of data entry and recording.Forklift operator.
Compliance Manager
Columbia River Cannabis
08.2019 - 01.2020
- Maintained facility compliance through the State Traceability system. Ordered supplies for the facility and managed Front Office. Receptionist and Administrative Assistant duties.
Operations Manager
Cedar Creek Cannabis
04.2018 - 08.2018
- Operations manager for the facility. Scheduling, new hires and firing, opening building, customer service, sales manager and Logistics. I wore many hats in this position and built SOPs for positions and streamlined production. Administrative assistant and receptionist duties.
Logistics and Quality Control Manager
Honu Inc
05.2017 - 04.2018
- Logistics and Quality Control Manager in I502 industry. Expert at Biotrack and S2. Great customer service skill, communication, organization and management skills. Great at dispatching, troubleshooting and solving problems on the fly.
Education
Criminal Psychology (BS) -
Everest University
Brandon, FL01-2014
Criminal Justice (AS) - undefined
Lower Columbia College
Longview, WA01-2010
Skills
- Office Management
- Inside Sales
- Payroll
- Mental Health Counseling
- Training & development
- Behavioral health
- Cash register
- Sales management
- Quality Assurance
- Cash Handling
- Supervising Experience
- Office management
- Office Administration
- Individual / group counseling
- Inside sales
- Crisis Intervention
- Budgeting
- Marketing
- Leadership
- Microsoft Outlook
- Front desk
- Customer service
- Quality Control
- Warehouse Experience
- Forklift
- Behavioral therapy
- Order fulfillment
- Supervising experience
- Data Analysis
- Quality assurance
- Quality Inspection
- Shipping & Receiving
- Cash handling
- Developing SOPs
- Case Management
- Microsoft Office
- Sales
- Quality control
- Driving
- Logistics
- Management
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Scheduling appointments
- Medical terminology
- Patient greeting
- Medical insurance
- Eligibility determination
- Office administration
- Data entry proficiency
- Document filing
- Reception management
- Medical billing
- Cross-cultural sensitivity
- Electronic health records
- Phone etiquette
- Healthcare industry
- Data protection
- Patient follow-up
- Workflow optimization
- Appointment confirmation
- Patient admitting
Certification
Drivers License
Timeline
Patient Service Representative
Cowlitz Family Health Center
09.2024 - Current
Caregiver
Consumer Direct Care Network
06.2022 - 11.2022
Care Coordination Specialist
COLUMBIA WELLNESS
05.2021 - 09.2021
Bachelor's Level Mental Health Clinician
Core Health
09.2020 - 02.2021
General Laborer
Express Employment Professionals
06.2020 - 09.2020
Quality Control Technician/Batch Plant Operator
Columbia Precast Products
01.2020 - 04.2020
Compliance Manager
Columbia River Cannabis
08.2019 - 01.2020
Operations Manager
Cedar Creek Cannabis
04.2018 - 08.2018
Logistics and Quality Control Manager
Honu Inc
05.2017 - 04.2018
Criminal Justice (AS) - undefined
Lower Columbia College
Criminal Psychology (BS) -
Everest University
Additional Information
Authorized to work in the US for any employer