Makayla Mancha
Newark,CA
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Sutter Health
San Carlos, CA
11.2023 - Current
- Scheduling
- Out bound calling
- In bound calls
- Customer service
- In basket work for 6 departments
- Coordinating with clinical staff
- De escalation with patients over phone and at desk
- Re scheduling due to clinical schedule changes , ect.
Access operations agent
Employers Solutions
Newark, CA
07.2022 - 04.2023
- Assisting patients with scheduling and contacting their medical team.
Access operations agent
Stanford Health Care
Newark, CA
07.2022 - 04.2023
- Assisted patients scheduling with providers
- Answering all incoming phone calls for multiple departments
- Update insurance
- Given award for call volume, time, and quality
- Cross trained for outside departments.
- Contacted clinical team for patients
- Assist with ordering patient medications
Service Coordinator
Argonaut Window & Door
Campbell, CA
04.2021 - 07.2022
- Answer high volume of calls
- Deescalation of unhappy clients
- Scheduling appointments with clients and contractors
Office Manager
Golden gate data management
Fremont, CA
06.2020 - 04.2021
- Answered all incoming calls
- Deescalation of unhappy clients
- Filing and record keeping
Barista
Starbucks
Newark, CA
11.2018 - 04.2021
- Excellent communication and customer service skills.
Program Leader
Crestwood Treatment Center
Fremont, CA
03.2017 - 11.2019
- One on one patient care. Working on patient behavior plans with patients. Patient outings. Group activities.
Secretary
Salvation Army
Newark, CA
06.2014 - 09.2014
- Answer incoming calls
- Direct clients
- Filing and record keeping
Education
Diploma - undefined
Newark Memorial High School
Newark, CA05.2016
Skills
- Cleaning Experience
- Food Service
- Barista Experience
- Cash Handling
- Coffee Experience
- POS
- Food Safety
- Host/Hostess
- Serving Experience
- Communication skills
- Customer service
- Filing (3 years)
- Management
- Typing
- Driving (4 years)
- Cashiering
- Food handlers certificate
- Food handling
- Front desk (3 years)
- Basic math
- English
- Sales
- Continuous improvement
- Inventory control
- Leadership
- Google Docs
- Multi-line phone systems
- Microsoft Word
- Food Preparation
- Computer Operation
- Data Entry
- Microsoft Powerpoint
- Microsoft Excel
- Organizational Skills
- Stocking
- Retail Sales
- Upselling
- Office Management
- Customer service (3 years)
- Medical terminology
- Salesforce
- Supervising experience
- Customer relationship management
- Conflict management
- Hospitality
- Quality Assurance
- Time Management
- Microsoft Office
- Negotiation
- Epic (2 years)
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Payment collection
- Scheduling appointments
- Patient greeting
- Medical insurance
- Eligibility determination
- Office administration
- Data entry proficiency
- Document filing
- Conflict resolution
- Reception management
- Sterilization procedures
- Verbal and written communication
- Phone etiquette
- Healthcare industry
- Workflow optimization
- Patient follow-up
- Queue management
- Appointment reminders
- Front desk supervision
- Appointment confirmation
- Check-in coordination
- Phone and email etiquette
- Problem-solving
- Flexible schedule
- Patient registration
- Call screening
- Patient check-in
- Fee collection
- Payment processing
- Information collection
- Registration management
- Relationship building
- Quality assurance
- Training coordination
- Friendly and outgoing
- Customer follow-up
- Data entry
- Punctual and hardworking
- Registration and scheduling
- Attention to detail
Timeline
Patient Service Representative
Sutter Health
11.2023 - Current
Access operations agent
Employers Solutions
07.2022 - 04.2023
Access operations agent
Stanford Health Care
07.2022 - 04.2023
Service Coordinator
Argonaut Window & Door
04.2021 - 07.2022
Office Manager
Golden gate data management
06.2020 - 04.2021
Barista
Starbucks
11.2018 - 04.2021
Program Leader
Crestwood Treatment Center
03.2017 - 11.2019
Secretary
Salvation Army
06.2014 - 09.2014
Diploma - undefined
Newark Memorial High School