Paula Davis
Gibson City,IL
Summary
Dynamic Patient Service Representative with a proven track record at Carle Foundation Hospital, excelling in HIPAA compliance and insurance verification. Recognized for enhancing patient satisfaction through exceptional customer service and effective appointment scheduling. Strong multitasking abilities and a commitment to confidentiality ensure a seamless patient experience.
Overview
2006
2006
years of professional experience
Work History
Patient Service Representative
Carle Foundation Hospital
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Software to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Facilitated communication between patients and various departments and staff.
Cook and Housekeeper for Veterans Hotel
Sue and Russell Vaught
09.1998 - 07.2005
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Mentored junior cooks in refining culinary skills through hands-on guidance.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Collaborated with management team to develop new menu items.
- Prepared diverse cuisines to meet customer dietary needs and preferences, elevating dining experience.
- Streamlined food preparation process, increasing kitchen productivity.
- Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
- Collaborated with kitchen team to design new menu items, driving customer interest and repeat business.
- Enhanced flavor and presentation of traditional dishes with creative twists, receiving positive feedback from patrons.
- Trained new kitchen staff, ensuring they met restaurant's high standards.
- Enhanced kitchen efficiency by streamlining prep work processes.
- Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.
- Negotiated with suppliers for better pricing on high-quality ingredients, improving profit margins.
- Improved meal presentation with innovative plating techniques, enhancing overall customer satisfaction.
- Introduced waste reduction program, contributing to environmental sustainability efforts.
- Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
- Implemented rotating menu concept, keeping dining experience fresh and engaging for regular customers.
- Developed and maintained clean and organized kitchen workspace, setting standard for team.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
- Developed system for inventory management, reducing waste and cutting costs.
- Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Prepared and served various food items in fast-paced Type environment.
- Monitored food quality and presentation to maintain high standards.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Measured and mixed ingredients according to precise recipes for best results.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Adjusted recipes based on ingredient availability or customer request.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Trained and supervised cooking staff to expertly meet daily needs.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Managed kitchen budget for supplies and labor hours, consistently meeting targets.
- Planned menus for different events, seasons and customer requests.
- Suggested actionable improvements to streamline training procedures.
Education
Nursing LPN - Nursing Studies
Decatur Area Vocational Center
Decatur, ILGraduate Certificate - General Studies
Eisenhower High School
Decatur, IL05.1972
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Payment collection
- Scheduling appointments
- Medical terminology
- Patient greeting
- Eligibility determination
- Medical insurance
- Office administration
- Data entry proficiency
- Document filing
- Conflict resolution
- Reception management
- Patient education
- Directing callers
- System updates
- Interpreting physician orders
- Cross-cultural sensitivity
- Medicaid
- Electronic health records
- Phone etiquette
- Data protection
- Patient follow-up
- Punctual and hardworking
- Registration and scheduling
- Attention to detail
- Patient identity verification
- Complaint processing
- Policy understanding
- Data entry
- Friendly and outgoing
- Scheduling diagnostic procedures
- EMR updating
- System updating
- Regulatory compliance
- EMR
- Paging systems
- Information collection
- Team collaboration
- Fee collection
- Payment processing
- Patient check-in
- Money handling
- Patient registration
- Multitasking and organization
- Problem-solving
- Phone and email etiquette
- Appointment reminders
- Recording histories
- Appointment confirmation
- Financial needs determination
- Patient feedback collection
- Patient interviewing skills
- Telehealth support
- Typing number wpm
- Queue management
Timeline
Cook and Housekeeper for Veterans Hotel
Sue and Russell Vaught
09.1998 - 07.2005
Patient Service Representative
Carle Foundation Hospital
Nursing LPN - Nursing Studies
Decatur Area Vocational Center
Graduate Certificate - General Studies
Eisenhower High School