Marissa Ochoa
Kansas City,Missouri
Summary
Highly organized and motivated personal assistance professional with experience with microsoft. Proven ability to manage multiple tasks simultaneously while meeting tight deadlines and achieving organizational goals. Adept in using technology and software to create and maintain ecient workows. Thrives in a fast-paced environment and excels at providing exceptional customer service. Experienced in carrying out general labor duties. Possesses a valid driver's license and a strong work ethic. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Overview
8
8
years of professional experience
Work History
Guest Service Representative
Marriott Hotel
Overland Park, Kansas
05.2024 - Current
- Processed payments for room charges, taxes, and other incidentals as required.
- Resolved customer disputes in a professional manner while maintaining positive relationships.
- Handled customer complaints professionally and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Recognized by management for providing exceptional customer service.
- Determined appropriate databases for completed documents and transferred files electronically.
- Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
PERSONAL ASSISTANT
Ochoa's Integrity Homes
Kansas City, MISSOURI
04.2017 - Current
- Answered calls and emails from clients and delivered messages on behalf of executives
- Ran errands and picked up goods to meet staff needs
- Initiated follow-up communications with clients regarding payment status of invoices
- Assisted with research projects and data analysis tasks utilizing Excel spreadsheets and other software tools
WORK FROM HOME AGENT
CVS
11.2022 - 12.2023
- Tracked progress towards achieving departmental goals on a daily basis
- Consistently met or exceeded call center performance goals and objectives
- Demonstrated excellent verbal communication skills while interacting with customers
- Monitored incoming calls for quality assurance purposes ensuring excellent customer service was provided
- Performed data entry tasks accurately and efficiently utilizing Microsoft Office Suite programs such as Word, Excel and PowerPoint
WAREHOUSE ASSISTANT
Convey Health Solutions
Lenexa, KANSAS
05.2022 - 10.2023
- Kept work area clean and organized at all times in accordance with company standards
- Moved inventory into allocated spaces within warehouse
- Organized and stocked inventory in the warehouse in accordance with company procedures
- Processed paperwork associated with receiving and shipping operations
ASSISTANT MANAGER
Footaction
Independence, MISSOURI
10.2019 - 06.2022
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
- Tracked store inventories and replenished products according to demand
- Administered annual operating and capital budget to facilitate profitability
- Reviewed monthly financial results with partners to identify opportunities to improve profitability
- Prepared monthly sales reports and presented them to senior management
- Performed administrative duties such as processing payroll information or managing employee benefits programs
WAREHOUSE RECEIVER
Amazon DMC2
Kansas City, MISSOURI
05.2020 - 07.2021
- Maintained inventory of received items by accurately recording information into computerized tracking systems
- Received, unpacked and checked goods against invoices or other documents, noting and reporting discrepancies
- Verified quantities of product received against packing slip or purchase order
- Ensured accurate record keeping of all items received and shipped out
- Tracked shipments using various methods such as bar coding systems and RFID scanners
- Established relationships with suppliers through excellent customer service practices
ASSISTANT MANAGER
Panera Bread
Blue Springs, MISSOURI
05.2018 - 11.2020
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales
- Conducted monthly meetings to create business plans to drive successful monthly business
- Liaised between managers and employees, communicating concerns and expectations to appropriate parties
- Assisted with recruiting efforts by interviewing prospective candidates for open positions
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
PART TIME ADMIN ASSISTANT
Sodecia Automotive
01.2018 - 03.2020
- Answered incoming calls promptly and professionally, providing assistance or forwarding calls to appropriate personnel
- Developed strong relationships with customers through exceptional customer service
- Maintained organized filing system both electronically and manually for easy access when needed
- Greeted visitors upon arrival and directed guests to appropriate facility locations
- Handled scheduling, travel arrangements, and event planning for senior management
- Performed data entry tasks accurately using Microsoft Office Suite applications
- Scheduled and confirmed appointments for clients, customers or supervisors
Education
HIGH SCHOOL DIPLOMA -
Alpha Omega Academy
05.2020
Skills
- Customer Service
- Data entry
- Microsoft office
- Time management
- Personable
- Great communication skills
- Verbal and written communication
- Computer skills
References
References available upon request
Timeline
Guest Service Representative
Marriott Hotel
05.2024 - Current
WORK FROM HOME AGENT
CVS
11.2022 - 12.2023
WAREHOUSE ASSISTANT
Convey Health Solutions
05.2022 - 10.2023
WAREHOUSE RECEIVER
Amazon DMC2
05.2020 - 07.2021
ASSISTANT MANAGER
Footaction
10.2019 - 06.2022
ASSISTANT MANAGER
Panera Bread
05.2018 - 11.2020
PART TIME ADMIN ASSISTANT
Sodecia Automotive
01.2018 - 03.2020
PERSONAL ASSISTANT
Ochoa's Integrity Homes
04.2017 - Current
HIGH SCHOOL DIPLOMA -
Alpha Omega Academy