Herby Senatus
Indianapolis,IN
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Customer Service/Call Center Representative
BCforward
Indiana , PennsylvaniaIndianapolis
01.2024 - 01.2025
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Ensured all customer questions were answered completely and accurately according to company policies and procedures.
Customer Service Representative
University of Illinois
Maryland , Illinois
01.2023 - 05.2024
- Gathered customer feedback through surveys and used the data to improve customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
discover customer care center
S Cottage Grove , Chicago
02.2021 - 01.2022
- Partnered with 16 remote customer service representatives to provide exceptional customer service and support for 400 customers.
- Maintained positive relationships with 192 customers of RW through effective communication skills, resolving 88% of the problems encountered.
- Worked from home and successfully achieved an 85% call closure rate (answered vs. transferred) over 13 months consecutively.
- Responded to over 2K emails and phone calls within 48 hours regarding billing, account information, and general inquiries from
customers. - Maintained a high level of professionalism when dealing with difficult customers.
Education
Associate of Science - Computer And Information Sciences
Florida Atlantic University
Boca Raton, FL07-2013
High School Diploma -
Alix
Haiti07-2011
Skills
Essential skills:
Excellent communication skills, both verbal and written
Active listening abilities
Strong problem-solving and decision-making skills
Empathy and patience when dealing with customer concerns
Ability to work under pressure and meet deadlines
Languages
English French creole
Full Professional
Timeline
Customer Service/Call Center Representative
BCforward
01.2024 - 01.2025
Customer Service Representative
University of Illinois
01.2023 - 05.2024
Customer Service Representative
discover customer care center
02.2021 - 01.2022
Associate of Science - Computer And Information Sciences
Florida Atlantic University
High School Diploma -
Alix