Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Patterson

Greenville,NC

Summary

I excel in delivering exceptional customer service and senior care, blending strong communication and problem-solving skills. Expert in HIPAA compliance and Microsoft applications, I've significantly enhanced client satisfaction and operational efficiency. My ability to foster teamwork stands out, making me a valuable asset to any customer-focused role.

Overview

7
7
years of professional experience

Work History

Healthcare Customer Service Representative

ResultsCX
, Remote
06.2021 - Current
  • Managed large amounts of inbound calls in a timely manner.
  • Handled inbound inquiries from providers regarding authorizations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Applied HIPAA privacy and security regulations while handling patient information.

Home Health Aide

Silver Care
Greenville, NC
12.2018 - 10.2020
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Prepared meals and snacks according to prescribed diets.
  • Transported clients to doctor appointments and social events.

Personal Care Aide(PCA)

Carillon Assisted Living
Garner, NC
06.2018 - 10.2018
  • Assisted clients with daily activities such as bathing, dressing, and grooming.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Conducted light housekeeping duties including laundry, vacuuming, dusting, and cleaning bathrooms.
  • Followed safe lifting and transferring techniques to transport residents.

Server Assistant

Longhorn Steakhouse
Garner, NC
04.2018 - 10.2018
  • Greeted and seated guests with friendliness and professionalism.
  • Provided customers with accurate wait times, monitored waiting list, and reservations.
  • Assisted servers in seating guests by escorting them to their tables.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.

Crew Member

Wendy's
New Bern, NC
07.2017 - 10.2018
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Trained new team members on restaurant policies and procedures.

Education

High School Diploma -

West Craven High School
Vanceboro, NC
06-2018

Skills

  • Customer service
  • Communication
  • Problem-solving abilities
  • Data Entry
  • Teamwork
  • Nursing
  • Senior care
  • Microsoft desktop applications
  • Call center operations
  • Serving

Timeline

Healthcare Customer Service Representative

ResultsCX
06.2021 - Current

Home Health Aide

Silver Care
12.2018 - 10.2020

Personal Care Aide(PCA)

Carillon Assisted Living
06.2018 - 10.2018

Server Assistant

Longhorn Steakhouse
04.2018 - 10.2018

Crew Member

Wendy's
07.2017 - 10.2018

High School Diploma -

West Craven High School

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Danielle Patterson