Adalberto Badillo

- Help Customers upgrade their phone plans or phones.

- Troubleshoot Phone plan issues and phone returns

- Help promote sales for Celluar devices.

OSL is founded in Canada and helps promote all wireless cell phone carrier sales to customers within the Walmart stores.

I have taken a break from work for awhile to focus more on my mental health. I struggled with PTSD from the marines for a long time and still struggle and find ways to better myself. I have been doing some meditations and future therapies to help better myself and I feel I am ready to go back to work and writing this as of 01/13/25.

• Create Employee Accounts
• Enable/Disable Employee Accounts
• Provision Employee access to applications
• Create Policy/Rules for End Users
• Review phishing emails
• Monitor suspicious activities within Microsoft Office 365 Defender
• Monitor all SAP Audit Logs/Servers in Zerto/Veeam One backup servers
• Support 3,000+ End Users within Polk County with Application Access/Email account issues

• Tier 1 & Tier 2 Troubleshooting knowledge in Computer, Network, Telephony
• Support 2000+ End Users Globally

• Evaluate documented resolutions and analyze trends for ways to prevent
• Alert management to emerging trends in incidents. Acquisition & Deployment
• Assist in software releases and roll-outs and communication to the end users
• Operational Management
• Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues
• Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
• Build rapport and elicit problem details from Service Desk customers
• Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician
• Record, track and document the Service Desk request problem-solving
• Apply diagnostic utilities to aid in troubleshooting
• Support 500+ End Users within the United States

• Provides Traffic Incident Management services
• Manage route with Day to day routine Safety Inspections of the Work Truck and all equipment issued
• Monitors the safety of roadways and assists with disabled/abandoned
• Provides roadside assistance to stranded motorists, including but not limited to changing tires, jump starting a battery, providing coolant, providing fuel, removing debris from the travel lanes, and other minor mechanical repairs
• Works closely with and assist other first responders (FHP, EMS, Fire Rescue, Etc) with incident management
• Communicates with Traffic Management Center staff

• Security roles include walking patrol, motor patrol, kiosk support and relief
• In all of these roles, I will work outside for extended periods of time writing/ documenting/inputting reports (without the use of spell/grammar check) into our computer systems
• Security officer tasks such as observe, react and respond to occurrences throughout the Walt Disney World Resort, including visual inspections of buildings, bags and/or packages along with interacting and promoting the safety of cast members and guests. In addition, I am responsible for providing
• Security cast members are considered first responders and I also have been
• Proficient with the 4 keys & the most important key which is Safety for our

• I work 2 different roles in Geek Squad Department
• Geek Squad Consultation
• Agent and Repair Tech Agent
• I learned how to do repairs but my main role was consultation Agent
• Resolve virus and malware issues with a 100% success rate
• Restore data, operating systems, documents, and drivers
• Resolve hardware and software issues with printers, word processing, email, and operating systems
• Offers Recommendations on Services and Products such as Geek Squad
• Protection & Total Tech Services Support
• Offer Troubleshooting Methods and Advice on Computer related issues or other Technological Issues

• Corporal of Marines & Crew Chief with Experience in Leading Marines and finishing all tasks in a Team Effort
• Driving on Land & sea with the Amphibious Assault Vehicle (AAV) which require specialized training
• Using heavy Machine guns in the Amphibious Assault Vehicle (AAV
• Operating and maintaining targeting and firing systems
• Operating and maintaining advanced onboard communications and navigation
• Transporting personnel and equipment in a combat environment
• Operating and maintaining auxiliary weapons, including machine guns and grenade launchers
• Armed Security Experience with tasks such as Guarding All Government
• Property and Personnel, Logbook entries, Observing and Reporting any
• Basic mechanical knowledge such as pre operation checks, at halt checks, post operation checks, Identifying leaks & spills in the engine compartments, break tracks & change them out with more than 5 marines

• A Disney ECV Provider
• Local deliveries and pickups all around central florida including mobilized
• Scooters & Wheel chairs to customers in need of a rental
• Warehouse tasks such as organizing Scooters and tagging Unserviceable
• Equipment
• Troubleshoot issues with scooters that are not operating properly & make sure

• Knowledge in broadband internet, phone & Cable TV equipment
• Used tools such as nut drivers, screw drivers ,drills, crimpers for networking
• Learned to set up coaxial wall plates, ethernet wall plates & phone lines
• Knowledge with RG-11, RG-6 cables, category 5e cables, TV's, Smart phones, & Computers
• Ladder Certified
• Able to drive a cargo van

• I fulfilled duties such as
• Put wall
• Utilities
• Packing
• Receiving & shipping tasks for Walmart online orders
• Experienced in using an electric pallet jack as well as a manual one

• Greet patrons attending entertainment events
• Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events
• Clean facilities
• Settle seating disputes or help solve other customer concerns
• Examine tickets or passes to verify authenticity, using criteria such as color or date issued
• Job Duties Include Usher, Ticket sales, Concessions and being a part of a cleaning crew