Overview
Work History
Education
Skills
Certification
Timeline
Generic

Adalberto Badillo

New Braunfels,TX

Overview

11
11
years of professional experience
1
1
Certification

Work History

Mobile Expert

OSL Retail Services
Haines City, FL
02.2025 - 04.2025

- Help Customers upgrade their phone plans or phones.

- Troubleshoot Phone plan issues and phone returns

- Help promote sales for Celluar devices.

OSL is founded in Canada and helps promote all wireless cell phone carrier sales to customers within the Walmart stores.

Unemployed

Mental Health Break
Winter Haven, FL
04.2023 - 02.2025

I have taken a break from work for awhile to focus more on my mental health. I struggled with PTSD from the marines for a long time and still struggle and find ways to better myself. I have been doing some meditations and future therapies to help better myself and I feel I am ready to go back to work and writing this as of 01/13/25.

IT Operations Analyst

Polk County School Board
Bartow, Florida, United States
10.2022 - Current
  • Create Employee Accounts
  • Enable/Disable Employee Accounts
  • Provision Employee access to applications
  • Create Policy/Rules for End Users
  • Review phishing emails
  • Monitor suspicious activities within Microsoft Office 365 Defender
  • Monitor all SAP Audit Logs/Servers in Zerto/Veeam One backup servers
  • Support 3,000+ End Users within Polk County with Application Access/Email account issues

IT Technical Support Analyst

The Home Depot
Winter Haven, Florida, United States
08.2022 - 10.2022
  • Tier 1 & Tier 2 Troubleshooting knowledge in Computer, Network, Telephony
  • Support 2000+ End Users Globally

IT Service Desk Analyst I

SouthState Bank
Winter Haven, Florida, United States
10.2021 - 07.2022
  • Evaluate documented resolutions and analyze trends for ways to prevent
  • Alert management to emerging trends in incidents. Acquisition & Deployment
  • Assist in software releases and roll-outs and communication to the end users
  • Operational Management
  • Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues
  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
  • Build rapport and elicit problem details from Service Desk customers
  • Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician
  • Record, track and document the Service Desk request problem-solving
  • Apply diagnostic utilities to aid in troubleshooting
  • Support 500+ End Users within the United States

Safety Patrol

AutoBase
Orlando, Florida, United States
01.2020 - 10.2021
  • Provides Traffic Incident Management services
  • Manage route with Day to day routine Safety Inspections of the Work Truck and all equipment issued
  • Monitors the safety of roadways and assists with disabled/abandoned
  • Provides roadside assistance to stranded motorists, including but not limited to changing tires, jump starting a battery, providing coolant, providing fuel, removing debris from the travel lanes, and other minor mechanical repairs
  • Works closely with and assist other first responders (FHP, EMS, Fire Rescue, Etc) with incident management
  • Communicates with Traffic Management Center staff

Security Officer

Walt Disney World
Orlando, Florida, United States
08.2019 - 06.2021
  • Security roles include walking patrol, motor patrol, kiosk support and relief
  • In all of these roles, I will work outside for extended periods of time writing/ documenting/inputting reports (without the use of spell/grammar check) into our computer systems
  • Security officer tasks such as observe, react and respond to occurrences throughout the Walt Disney World Resort, including visual inspections of buildings, bags and/or packages along with interacting and promoting the safety of cast members and guests. In addition, I am responsible for providing
  • Security cast members are considered first responders and I also have been
  • Proficient with the 4 keys & the most important key which is Safety for our

Geek Squad Consultation/Repair Agent

Best Buy
Davenport, Florida, United States
08.2020 - 11.2020
  • I work 2 different roles in Geek Squad Department
  • Geek Squad Consultation
  • Agent and Repair Tech Agent
  • I learned how to do repairs but my main role was consultation Agent
  • Resolve virus and malware issues with a 100% success rate
  • Restore data, operating systems, documents, and drivers
  • Resolve hardware and software issues with printers, word processing, email, and operating systems
  • Offers Recommendations on Services and Products such as Geek Squad
  • Protection & Total Tech Services Support
  • Offer Troubleshooting Methods and Advice on Computer related issues or other Technological Issues

AAV Crew Chief

United States Marine Corps
Tampa, Florida, United States
09.2014 - 10.2020
  • Corporal of Marines & Crew Chief with Experience in Leading Marines and finishing all tasks in a Team Effort
  • Driving on Land & sea with the Amphibious Assault Vehicle (AAV) which require specialized training
  • Using heavy Machine guns in the Amphibious Assault Vehicle (AAV
  • Operating and maintaining targeting and firing systems
  • Operating and maintaining advanced onboard communications and navigation
  • Transporting personnel and equipment in a combat environment
  • Operating and maintaining auxiliary weapons, including machine guns and grenade launchers
  • Armed Security Experience with tasks such as Guarding All Government
  • Property and Personnel, Logbook entries, Observing and Reporting any
  • Basic mechanical knowledge such as pre operation checks, at halt checks, post operation checks, Identifying leaks & spills in the engine compartments, break tracks & change them out with more than 5 marines

Delivery Driver/Warehouse Worker

Scootaround Inc
Orlando, Florida, United States
01.2019 - 07.2019
  • A Disney ECV Provider
  • Local deliveries and pickups all around central florida including mobilized
  • Scooters & Wheel chairs to customers in need of a rental
  • Warehouse tasks such as organizing Scooters and tagging Unserviceable
  • Equipment
  • Troubleshoot issues with scooters that are not operating properly & make sure

Cable Technician

Spectrum
Kissimmee, Florida, United States
05.2018 - 01.2019
  • Knowledge in broadband internet, phone & Cable TV equipment
  • Used tools such as nut drivers, screw drivers ,drills, crimpers for networking
  • Learned to set up coaxial wall plates, ethernet wall plates & phone lines
  • Knowledge with RG-11, RG-6 cables, category 5e cables, TV's, Smart phones, & Computers
  • Ladder Certified
  • Able to drive a cargo van

Warehouse Worker

Walmart eCommerce
Davenport, Florida, United States
04.2017 - 04.2018
  • I fulfilled duties such as
  • Put wall
  • Utilities
  • Packing
  • Receiving & shipping tasks for Walmart online orders
  • Experienced in using an electric pallet jack as well as a manual one

Crewman

Cinépolis Cinemas USA
Davenport, Florida, United States
01.2015 - 02.2016
  • Greet patrons attending entertainment events
  • Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events
  • Clean facilities
  • Settle seating disputes or help solve other customer concerns
  • Examine tickets or passes to verify authenticity, using criteria such as color or date issued
  • Job Duties Include Usher, Ticket sales, Concessions and being a part of a cleaning crew

Education

Associate's degree - Cyber Security

Valencia College
01.2022

Computer Systems Information Technology - undefined

Osceola Technical College
01.2018

High School Diploma - undefined

Liberty High School
05.2013

Skills

  • Customer Service, De escalation, Critical Problem Solver, Leadership, Physical Security, Microsoft AD, Microsoft AD manager Plus, Microsoft Azure AD, Microsoft 365 Defender, Linux, Apple MAC, Windows Server 2012-2019, CyberArk, Intune MDM, Airwatch MDM, Bomgar, Python coding, Office 365, VMware, IT Security, IT Troubleshooting, Network Support, Identity & Access Management (IAM), Routers, Switches, ServiceNOW, OTRS Ticketing, Fiserv Apps, IBM Big Fix (Similar to SCCM), SCCM, PowerShell, AV, VPN, SQL, RHEL, Citrix, VMware, Cisco Unity, Avaya, SAP NetWeaver, Microsoft Teams, Slack, Technical Support, Help Desk, SharePoint TCP/IP, Bank Apps

Certification

  • Google IT Support Certificate
  • CompTIA Security+
  • Linux Enterprise Server
  • Network Administration
  • Cyber Security Technical Certificate

Timeline

Mobile Expert

OSL Retail Services
02.2025 - 04.2025

Unemployed

Mental Health Break
04.2023 - 02.2025

IT Operations Analyst

Polk County School Board
10.2022 - Current

IT Technical Support Analyst

The Home Depot
08.2022 - 10.2022

IT Service Desk Analyst I

SouthState Bank
10.2021 - 07.2022

Geek Squad Consultation/Repair Agent

Best Buy
08.2020 - 11.2020

Safety Patrol

AutoBase
01.2020 - 10.2021

Security Officer

Walt Disney World
08.2019 - 06.2021

Delivery Driver/Warehouse Worker

Scootaround Inc
01.2019 - 07.2019

Cable Technician

Spectrum
05.2018 - 01.2019

Warehouse Worker

Walmart eCommerce
04.2017 - 04.2018

Crewman

Cinépolis Cinemas USA
01.2015 - 02.2016

AAV Crew Chief

United States Marine Corps
09.2014 - 10.2020

Associate's degree - Cyber Security

Valencia College

Computer Systems Information Technology - undefined

Osceola Technical College

High School Diploma - undefined

Liberty High School
Adalberto Badillo