Adalelia Bonner
Palestine
Summary
Driven professional with proven leadership at Christus Health, excelling in healthcare systems navigation and effective communication. Spearheaded quality assurance initiatives enhancing patient care. Adept at multitasking, training coordination, and problem-solving, consistently delivering impactful results through strategic decision-making and team collaboration.
Overview
12
12
years of professional experience
Work History
Senior Patient Care Representative
Christus Health
Palestine
09.2023 - Current
- Contributed to quality assurance initiatives that enhanced patient care experience through feedback and process improvements.
- Communicated with patients about referral processes and next steps, ensuring clarity and understanding.
- Performed patient registration activities, including verifying insurance eligibility and coverage levels.
- Scheduled appointments using an electronic health record system.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Assisted in Go-Live training sessions, facilitating team readiness and smooth system implementation.
- Engaged in the Christus Rise Mentorship Program, graduating with valuable insights and mentorship.
Lead Receptionist
Freestone Medical Center
Fairfield
11.2018 - 09.2023
- Processed insurance information and verified coverage details to facilitate timely patient care.
- Maintained accurate patient records and updated databases to ensure compliance and accessibility.
- Coordinated administrative functions for medical staff to enhance workflow and support operations.
- Maintained office supply inventory and placed orders to meet demand.
- Facilitated onboarding sessions for new hires to ensure consistency in training.
Site Safety Coordinator
Headwaters Inc
04.2014 - 07.2017
- Launched health and safety program, eliminating accidents and injuries across operations.
- Conducted comprehensive safety training, increasing employee awareness of hazards.
- Provided resources and guidance, ensuring adherence to safety procedures and enhancing protection.
- Reviewed safety data to identify trends, informing strategies for continuous improvement.
Education
Associate of Arts - Fine Arts
Lon Morris College
Jacksonville, TX01-2012
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT03-2026
Skills
- Patient education
- Healthcare management
- Healthcare navigation
- Care coordination
- Effective communication
- Team leadership
- Multitasking and organization
- Problem solving
- Decision making
- Microsoft office
Affiliations
Christus Rise Mentorship Program
Timeline
Senior Patient Care Representative
Christus Health
09.2023 - Current
Lead Receptionist
Freestone Medical Center
11.2018 - 09.2023
Site Safety Coordinator
Headwaters Inc
04.2014 - 07.2017
Associate of Arts - Fine Arts
Lon Morris College
Bachelor of Science - Business Management
Western Governors University