Shannon Steadman
Fort Collins,CO
Summary
Driven and resourceful administrative professional with 10+ years of experience assisting and managing high workflow volumes for several oncology Doctors and Nurse Practitioners, appointment coordinating. Support of team members and high level management with clear communication and reporting of scheduling and customer service. Successful management of high-volume workloads in rapidly changing environments. Detail oriented while always maintaining a high level of focus and compassion for supporting the needs of each patient.
Overview
22
22
years of professional experience
Work History
Senior Patient Care Representative
UC Health
05.2020 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Resourcefully maintained 16+ Provider schedule templates
- First Line of Communication for the Cancer Center
- Maintained patient records in accordance with HIPAA regulations.
- Demonstrated excellent communication with high level management daily and for assigned projects
- Built and maintained positive working relationships with patients and staff.
- Coordinate patient care, Imaging appointments, chemotherapy appointments, handle inquires, communicate with all care teams.
- Verify patients ever changing health information for best quality of care
- Answered high volume requests of patient calls and inquiries, Provider requests, while assisting patients (patient facing).
- Proficiency with office equipment, programs, expert level data entry, Data Reporting.
Real Estate Appraiser
Adair & Company Real Estate Services
01.2002 - 01.2018
- Expert Level Reporting, Data Entry, File Auditing, Customer Service, Analysis
- Primary and secondary research of property and market values to complete estimations, data entry, report calculations.
- Maintained proficiency with Microsoft Office, Outlook, Acrobat Adobe, Calendars, spreadsheets, bookkeeping
- Performed appraisals in line with federal requirements and USPAP guidelines, maintained client confidentiality
- Acquired new and maintained a clientele
- First line of Communication for the Office
Education
Bachelor of Arts - Social Sciences
Colorado State University
Fort CollinsSkills
- Analytical and Critical Thinking
- Active Listening
- Excellent Communication
- Decision-Making
- Planning and Coordination
- Self-Motivated
- Data Entry
- Teamwork and Collaboration
- Interpersonal Communication
- Multitasking Abilities
- Attention to Detail
- First Aid/CPR
Timeline
Senior Patient Care Representative
UC Health
05.2020 - Current
Real Estate Appraiser
Adair & Company Real Estate Services
01.2002 - 01.2018
Bachelor of Arts - Social Sciences
Colorado State University
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