Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Adali Padilla

Cypress,TX

Summary

Offering solid foundation in client services and business operations, with a proactive attitude towards learning and development. Ready to use and excel in analytical and organizational skills for account management while also providing high quality customer service.

Overview

1
1
Language
1
1
Certification
4
4
years of professional experience

Work History

Assistant Account Manager

Pathfinder LL&D
Houston, TX
05.2024 - 02.2026
  • Managed incoming calls from customers regarding product inquiries, complaints, and feedback.
  • Drafted renewal letters outlining policy changes or updates.
  • Ensured the accuracy of all documentation, including applications, loss runs, and certificates of insurance.
  • Prepared proposals for renewals and endorsements.
  • Processed claims efficiently by following established procedures and providing timely feedback to customers.

Customer Service Representative

State Farm
Katy, TX
08.2023 - 04.2024
  • Answered customer inquiries via phone, email, and chat.
  • Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies.
  • Assisted with resolving complex claims or billing disputes in a timely manner.
  • Provided quotes on various types of insurance policies.

Receptionist

Sewell Mercedes Benz
Houston, TX
08.2022 - 06.2023
  • Served visitors by greeting, welcoming and answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Assisted with special projects assigned by management when required.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.

Education

High School Diploma -

Morton Ranch High School
Katy, TX

Skills

  • Microsoft Excel
  • Microsoft office
  • Account servicing
  • CRM software
  • Applied Epic software
  • Spanish Speaker
  • Effective communication
  • Adaptability

Languages

Spanish
Native/ Bilingual

Certification

  • Property & Casualty License

Timeline

Assistant Account Manager

Pathfinder LL&D
05.2024 - 02.2026

Customer Service Representative

State Farm
08.2023 - 04.2024

Receptionist

Sewell Mercedes Benz
08.2022 - 06.2023

High School Diploma -

Morton Ranch High School